Travel Weekly’s popular columnist Maureen Hill will once again head the line up of speakers at the Discovery seminars.
In what promises to be an informative session, Hill will talk about tailoring sales technique to the customer, how to spot and deal with time wasters, switch selling, building customer loyalty and maintaining a relationship with clients.
Travel technology specialist Paul Richer from Genesys will focus on how to set up an on-line travel agency. Harnessing the potential of on-line technology will also be the theme of Cahners Travel Group’s Arnie Weissman, who will examine the travel agent’s future in an on-line world.