More than 92% of over 50,000 Ryanair flights in October arrived on-time – a one percentage point improvement on the same month last year.
The low-cost airline carried 8.4 million passengers in the month and claimed to have received less than one complaint per 1,000 travellers.
More than 99% of complaints were answered within seven days, Ryanair said today.
The carrier claimed the passenger statistics for last month confirm it as Europe’s “number one customer service airline”.
This follows the introduction of an improved website, mobile app, allocated seating and the ability to carry a small second bag on board flights.