“We have got low-paid staff because commission is being cut. With management and transaction fees we will be able to see a proper price being paid for a proper service.”
Colin Brain, managing director, Brain and Company
“Pay a decent wage. Don’t pay a consultant £10,000 and then tell them they are lucky to be working in the industry.”
Bill Kirkwood, managing director, Equator-Net
“If a passenger thinks they are travelling on one airline and then finds they are travelling on an Eastern European airline, then people would have concerns about security.”
David Henderson, manager network sales, RosenbluthInternational
“E-ticketing is fine on a simple route, but is not practical on a complicated route. If your flight is delayed and you miss your connecting flight, and you are in an airport such as Delhi with no ticket in your hand, then you are bound to feel anxious.”
Monika Warburton, UKgeneral manager, Austrian Airlines
“There aren’t enough wide-minded people or lateral thinkers within the industry and so companies should look to recruit from outside. When times are hard, you call in a consultant – the chances are that he or she is an ex-travel agent or operator.”
Andrew Burch, sales director, OAG Worldwide