I REALLY can not let your comments abouttraining go unchallenged (Travel WeeklyMay 31).
Your statement that many independent agents haven’t got the time to allow staff to participate in training merely perpetuates the myth that training is an option – a luxury companies can choose to put off.
Companies that don’t find time to train need to be aware of the consequences.
Hoda Lacey
It’sAll About People… Wembley Park, Middlesex