“Members are unhappy because commissions have helped to pay to market the Advantage brand. But it’s no use looking at what you can earn today. It’s three years down the line which is important and the recognition that advertising brings has been very important for us.”
Colin Knight, Gloucester-based Forest Travel
“UKLG never openly said what its expectations were so how can they now turn round and say its expectations were not met? The franchised agents need guidance about how to increase sales. Some who have been given the tools don’t know how to use them.”
Paul Brooks, Stockport-based Brooks Travel
“The franchise has been too frightened about imposing regulations. There is very little discipline.”
Val Foylan, Bridge of Allan-based Bell Travel
“Anyone who signed up for the franchise thinking targets would never be set were naive. But we need a better supply of brochures to sell more. To be honest, my staff are also a bit reticent about selling Airtours because of its past reputation. It is a lot better than it used to be but the perception is still there.”
Heather Finch, Brighton-based John Proctor Travel