“We tell people to read the terms and conditions to check their cover. Agents should be careful about the advice they give and make sure customers understand what they have bought.”
Adrian Harwood, First Choice Ski marketing and planning manager
“The area of insurance gets greyer still when you consider that some clients have taken accommodation-only bookings rather than packages. How much responsibility do we have? We’ve taken the view that if they have booked accommodation, we will help clients as a goodwill gesture and helicopter them out, but people need to take care when booking.”
Laurence Hicks, Inghams sales and PR manager
“If someone goes skiing against local expert advice, it is wilful exposure to risk and they will not be covered.”
Steve King, JS Insurance Management managing director