| Journal: TWUK | Section: |
| Title: | Issue Date: 17/04/00 |
| Author: | Page Number: 33 |
| Copyright: Other |
Quality control: Richer warned that as on-line bookings increase, air travel is likely to become a commodity based on price alone. For example, BA corporate clients won’t be told they will be getting bed seats when they book business class
quotes
“There is no e-commerce without e-ticketing.”Brian Ficek, distribution planning manager, Northwest Airlines
“We’ve had to reinvent the company. It’s no smaller than that.”
Richard Sedgwick,distribution implementation manager, BA, on theculture change needed to develop a customermanagement system
“EasyJet is king of Internet sales because of the way it has simplified the process.”
Michael McNamara,manager, customermanagement systems, Unisys