EasyJet has matched Jet2 in expanding a twilight bag drop option to Glasgow airport.
The service, enabling passengers on easy morning flights to check their bags in the evening before departure, is now available with easyJet at Gatwick, Bristol, Manchester, Edinburgh and Glasgow.
The option is available to passengers on early morning flights departing before 8.30am from Glasgow – more than a quarter of all flights departing from the airport – and bags can be dropped between 4pm and 9pm the day before they fly.
The airline has also put in place a range of summer travel customer initiatives during the school holidays, including a family hotline, a new WhatsApp channel and extended customer service opening hours.
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A new call centre in Milan was opened last year with 350 extra staff, with increased resource to a dedicated hotline for passengers requiring special assistance when they fly.
The family hotline for families with children under 12 years old provides support from customer service team members who have expertise in assisting families.
The WhatsApp channel provide an additional channel for passengers to get in contact with the carrier.
The customer service opening hours are extended for the summer season between 6am and 11pm.
More than 12 million people are due to fly with easyJet this summer, flying to over 135 destinations in 35 countries across Europe, North Africa and the Middle East.
UK club try manager Ali Gayward said: “We are always looking for new ways to make travel as easy as possible, so we are really pleased to be introducing our free twilight bag drop service at Glasgow from today (Tuesday).
“As families look forward to jetting off on their summer holidays, we’ve also put in place some extra support over this busy period, extending our customer service hours and providing dedicated customer service support and adding more people to our customer service team, we are ensuring our customers have the support they need when they travel with us this summer, for a quicker and easier journey.”
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