- Agent Diary: A lastminute Women’s World Cup final booking with a twist in the tale
- Agent Diary: A new Hays ‘branch’ on Corrie sparked staff character comparisons… but am I really Brian?!
- Agent Diary: A trip to Vietnam shows how specialist operators give peace of mind and value for money
- Agent Diary: Accessible travel might seem a lot to take on board, but the rewards are high
- Agent Diary: After wondering where sales would come from November proved phenomenal
- Agent Diary: All travel agents should be encouraged to do online training
- Agent Diary: Are you brave enough to say to clients: ‘I’m sorry, but we don’t sell such cheap deals’?
- Agent Diary: Are you in shape for peaks?
- Agent Diary: As winter approaches, we are looking for opportunities to prepare for next year
- Agent Diary: At busy times, would you ever turn away bookings?
- Agent Diary: Be proud of being a travel agent
- Agent Diary: Booking a cruise for elderly clients who don’t have a smartphone
- Agent Diary: Booking a surprise trip for friends involved cloak and dagger secrecy
- Agent Diary: Booking online can often end in tears
- Agent Diary: Booking with Thomas Cook proved expensive for my clients
- Agent Diary: Boost your income by escorting customers on holiday
- Agent Diary: Clients seem more keen to make claims for compensation
- Agent Diary: Colin Burns, Hays Travel, Washington
- Agent Diary: Colin Burns, Hays Travel, Washington
- Agent Diary: Colin Burns, Hays Travel, Washington
- Agent Diary: Conference season means it’s time to ‘work hard, play hard’
- Agent Diary: Crazy credit card charges are unfair on agents
- Agent Diary: Create that positive buzz clients won’t get from a computer screen
- Agent Diary: Crisis shows smaller operators really care
- Agent Diary: David Walker, The Travel Snob
- Agent Diary: David Walker, The Travel Snob
- Agent Diary: Dealings with some suppliers put us at risk of losing customers
- Agent Diary: Delivering gifts to clients with cancelled holidays lifts spirits
- Agent Diary: Do we do enough to let clients know we are here to help?
- Agent Diary: Do we do enough to show off the services we offer?
- Agent Diary: Don’t judge a country just by its media coverage
- Agent Diary: Don’t let talented staff slip through the net
- Agent Diary: Enquiries have doubled, but so have impossible-to-answer questions
- Agent Diary: From Coronavirus to Storm Ciara, we must do right by our customers
- Agent Diary: Getting back to normality with a Turkish escape
- Agent Diary: Give your customers the best advice during uncertain times
- Agent Diary: Go on a trip with your clients to build relationships that will last a lifetime
- Agent Diary: Higher prices raise client expectations, but hotels are playing catch-up
- Agent Diary: Hosting a Christmas markets river cruise has put me in the festive spirit
- Agent Diary: How I’m making my agency more sustainable
- Agent Diary: How I’ve found the strength to keep going through a ‘hellish’ 18 months
- Agent Diary: How a chance encounter on the way to the Globe Travel Awards led to a £44k booking
- Agent Diary: How a chance request to rescue a teddy bear in Mexico boosted my social media likes
- Agent Diary: How angry customers have become my best clients
- Agent Diary: How many clients want an ‘experience’ over a holiday?
- Agent Diary: How we’re making the most of our time waiting for a rush of bookings
- Agent Diary: I didn’t know safari river cruises existed, but I would not have changed a single thing
- Agent Diary: I often ask myself, ‘how did we cope when we first started in the industry?’
- Agent Diary: I soon realised this ‘crazy peaks’ malarkey wasn’t all smoke and mirrors after all
- Agent Diary: If customers don’t book, make sure it’s for a genuine reason
- Agent Diary: Is holding for hours and dealing with frustrated customers the new normal?
- Agent Diary: Is it too easy for customers to shift their booking or request a refund?
- Agent Diary: It felt amazing to be back at a luxury consumer show
- Agent Diary: It’s difficult to understand why so many have yet to visit Northern Ireland
- Agent Diary: It’s disheartening to send customers to the airport to find a soulless place run by computers
- Agent Diary: It’s hard to overvalue the benefits of booking with a good tour operator
- Agent Diary: January was good, despite schedule changes, customer queries and sluggish suppliers
- Agent Diary: Juggling clients’ calls with glasses of sangria while on holiday
- Agent Diary: Kim Kent, Spear Travels, Wolverhampton
- Agent Diary: Kim Kent, Spear Travels, Wolverhampton
- Agent Diary: Kim Kent, Spear Travels, Wolverhampton
- Agent Diary: Look out for one another as we battle the latest travel crisis
- Agent Diary: Make clients think ‘thank God I’ve booked with an agent’
- Agent Diary: My travel trade heroes
- Agent Diary: My visit to Ypres was a reminder that our industry works best when the world is at peace
- Agent Diary: Never be afraid to remind customers of your invaluable experience
- Agent Diary: Now is the time to invest in the high street
- Agent Diary: Nurture younger staff and their future will be bright
- Agent Diary: Odd gifts from clients can be educational
- Agent Diary: Our most popular Christmas destination is Benidorm
- Agent Diary: Peaks may come a little later this year, but it will come
- Agent Diary: Perfect social media pictures don’t tell a destination’s full story
- Agent Diary: Remain positive, stay home, stay safe and be kind
- Agent Diary: Remind customers about the value of an agent during these confusing times
- Agent Diary: Sarah Reeves, Swords Travel, Wimbledon
- Agent Diary: Sarah Reeves, Swords Travel, Wimbledon
- Agent Diary: Sarah Reeves, Swords Travel, Wimbledon
- Agent Diary: Say no to customers you don’t want to sell to
- Agent Diary: Sharon Fleming, Thompson Travel
- Agent Diary: Sharon Fleming, Thompson Travel
- Agent Diary: Should agents work or take it easy while on holiday?
- Agent Diary: Some people have forgotten how booking a package paid off during Covid
- Agent Diary: Sometimes it’s difficult to control your laughter in our job
- Agent Diary: Spear Travels celebrated its 40th birthday with customers and staff
- Agent Diary: Stay positive amid coronavirus and it will come good in the end
- Agent Diary: Suppliers are right to want a return on investment from fam trips
- Agent Diary: Teamwork and staying positive will get us through peaks, but forget Dry January
- Agent Diary: The Covid Express rollercoaster offers more lows than highs but we will keep riding it
- Agent Diary: The best place I’ve ever been depends on who’s asking
- Agent Diary: The condescending attitude of some suppliers to junior staff is disappointing
- Agent Diary: The dilemma of using a tour operator or our own T-Atol
- Agent Diary: There is a bright light at the end of a very long and dark tunnel for our industry
- Agent Diary: There’s no better destination at Christmas than home
- Agent Diary: Things are looking brighter, bookings are up
- Agent Diary: This leap year gives us 366 opportunities do something special
- Agent Diary: Too busy to train? Why making time will pay off
- Agent Diary: Top tips for setting up your own travel business
- Agent Diary: Tours are the best way to experience Italy’s lakes and mountains
- Agent Diary: Travel job losses really bring home the impact of Covid-19 crisis
- Agent Diary: Travel technology has come a long way, but not far enough
- Agent Diary: Treating richer and poorer clients the same is a matter of principle
- Agent Diary: Turn negatives into positives and you’ll save bookings
- Agent Diary: We need to pull the plug on impersonal email enquiries
- Agent Diary: We should all be proud for getting through Covid and look to the future
- Agent Diary: We support the suppliers who continually support us
- Agent Diary: We want to be here in the future, but the coronavirus furlough scheme isn’t working
- Agent Diary: What will be thrown at us next?
- Agent Diary: When it’s easy to share marketing materials, we’re more likely to sell your product
- Agent Diary: Where do we go from here?
- Agent Diary: Why I might have to ground some airlines after issues with clients’ flights
- Agent Diary: Why I’m not fazed by rival agents offering to ‘beat any price’
- Agent Diary: Why cruise looks set for a bumper year
- Agent Diary: Why fam trips, dinners and all supplier events are worth their weight in gold
- Agent Diary: Why my AAAs win makes it easier for clients to recommend me
- Agent Diary: Why social media makes fam trips more valuable than ever
- Agent Diary: Why the Hays Travel Retail Conference proved empowering
- Agent Diary: Why welcome-home calls are very worthwhile
- Agent Diary: Would your absence be noticed?
- Agent Diary: ‘A lovely £50k from one customer – all from going to a party’
- Agent Diary: ‘A visit to Celebrity Apex blew me away’
- Agent Diary: ‘After 40 years in travel, I still try to enjoy every minute of my working days’
- Agent Diary: ‘After eight months of trading, I’ve beaten the target I set myself for my first year as an agent’
- Agent Diary: ‘After experiencing Celebrity Beyond I have no worries about cruising’s future’
- Agent Diary: ‘After five years working with my wonderful team, I’m moving to a different branch of Hays Travel’
- Agent Diary: ‘All we want is a clear and consistent system’
- Agent Diary: ‘As questions remain over holidays abroad, we’ve been turning our minds to the domestic sector’
- Agent Diary: ‘Availability is tight, and some customers’ budgets are even tighter’
- Agent Diary: ‘Being an agent has been a rollercoaster, but I am so proud of what we have achieved’
- Agent Diary: ‘Blog posts help our customers experience a destination from their sofa’
- Agent Diary: ‘Build on existing sales during this downturn’
- Agent Diary: ‘Calculating carbon emissions for travel journeys made me ashamed’
- Agent Diary: ‘Coming out of the pandemic, I feel battered and bruised but alive’
- Agent Diary: ‘Communication is not all about sales, it’s about trust’
- Agent Diary: ‘Customers are now more confused and uncertain than ever’
- Agent Diary: ‘Customers need to take some responsibility for their travel preparations’
- Agent Diary: ‘Despite a tricky journey, my first group tour for two years was a success’
- Agent Diary: ‘Don’t assume you know what someone may or may not like’
- Agent Diary: ‘Every time I make a booking I ring a bell – there’s been a lot of bell-ringing recently!’
- Agent Diary: ‘Everyone is fed up with the lockdown and just wants something to look forward to’
- Agent Diary: ‘Focus on what you can influence and manage what you are afraid of’
- Agent Diary: ‘Friends are very glad they aren’t in the travel industry right now’
- Agent Diary: ‘Happy Christmas and cheers to a fresh start in 2021’
- Agent Diary: ‘Hats off to all who helped reunite a customer with her passport’
- Agent Diary: ‘Hats off to the suppliers that let us change bookings ourselves’
- Agent Diary: ‘Have faith’ that brighter days for our industry lie ahead
- Agent Diary: ‘Hold tight for summer – I suspect it’s going to be a bumpy ride’
- Agent Diary: ‘Hope is the tool that gives us power and confidence’
- Agent Diary: ‘Hosting a small event proved to be a huge success for my business’
- Agent Diary: ‘How dare a supplier’s direct-sell division try to poach my clients’
- Agent Diary: ‘How do we even begin to explain exactly how busy we are?’
- Agent Diary: ‘I am both excited and in a state of shock that we have chartered a luxury yacht’
- Agent Diary: ‘I drove 80 miles on my day off to help my client’
- Agent Diary: ‘I have never paid so much attention to traffic lights, not even when I took my driving test!’
- Agent Diary: ‘I went above and beyond for my clients, but they still ignored my advice’
- Agent Diary: ‘If ever there was a time for our industry to stick together, it is now’
- Agent Diary: ‘It has been a great start to the year and shows agents are valued’
- Agent Diary: ‘It is clear that things can only get better for the travel industry’
- Agent Diary: ‘It takes time to gain the respect of everyone in your team, but it’s worth the effort’
- Agent Diary: ‘It was fantastic to come together under one roof at The Hays Travel Retail Conference’
- Agent Diary: ‘It’s an exciting time and we need to share this with everyone to instil confidence’
- Agent Diary: ‘It’s great booking travel for a month’s time and seeing cash in the bank!’
- Agent Diary: ‘It’s now time to look at what the future holds’
- Agent Diary: ‘It’s onwards and upwards – don’t look back, we aren’t going that way!’
- Agent Diary: ‘It’s reassuring to see so many customers keen to book quickly’
- Agent Diary: ‘It’s taken courage and loyalty not to have walked away in the past year’
- Agent Diary: ‘I’m not keen to take bookings for the weeks ahead’
- Agent Diary: ‘I’ve been really busy with bookings, a fam trip and a holiday of my own’
- Agent Diary: ‘I’ve done some research and found the cruise sector is working hard to reduce its impact’
- Agent Diary: ‘I’ve never been so busy with admin requests’
- Agent Diary: ‘January has started with a bang and long may it continue’
- Agent Diary: ‘Lately we have noticed a big increase in demands from our clients’
- Agent Diary: ‘Let’s focus on business, not busyness!’
- Agent Diary: ‘Let’s give suppliers a break, they don’t make the rules’
- Agent Diary: ‘Looking after people in our community is just one of many duties’
- Agent Diary: ‘Losing long-standing clients reminded me how important travel is’
- Agent Diary: ‘Luxury’ operators without high levels of service won’t be used again
- Agent Diary: ‘Many customers expect prices to be the same as in 2020’
- Agent Diary: ‘Martini’ clients seeking ‘any time, any place, anywhere’ shouldn’t bring dread to agents
- Agent Diary: ‘My blogger friend showed me the true potential of social media’
- Agent Diary: ‘My characterful customers never cease to amaze me’
- Agent Diary: ‘My trip to Asia has shown me how we need to remind customers of the value of a total break’
- Agent Diary: ‘Negativity can get you down, but fam trips and award nominations help’
- Agent Diary: ‘New bookings for 2021 are a trickle, but that’s better than nothing’
- Agent Diary: ‘No amount of Zoom meetings can match interacting in-person’
- Agent Diary: ‘Our biggest incentive is knowing we do the very best for our customers’
- Agent Diary: ‘Our clients’ appetites to travel and see the world is definitely there’
- Agent Diary: ‘People really are desperate to confirm that long-awaited holiday in 2022!’
- Agent Diary: ‘Quality service rather than quantity of bookings really does go a long way’
- Agent Diary: ‘Saying thank you goes a long way’
- Agent Diary: ‘Senior leadership teams have to make difficult furlough decisions’
- Agent Diary: ‘Smartphones do so much nowadays that I often wonder how we coped before’
- Agent Diary: ‘Sometimes customers just needs a little encouragement to book’
- Agent Diary: ‘Staying in touch with fam trip contacts can reap unexpected rewards’
- Agent Diary: ‘Strong demand and a new team make me feel positive’
- Agent Diary: ‘The US reopening is a massive step back towards normality’
- Agent Diary: ‘The joy of going on holiday is well worth the minor inconvenience of two forms and two tests’
- Agent Diary: ‘The latest lockdown has revived previous problems with amendments’
- Agent Diary: ‘The price is £90k, but I’m not going to book it for you’
- Agent Diary: ‘The trade needs to rally to support the card fees lawsuit’
- Agent Diary: ‘The value of the service I offer means I’m now discounting less’
- Agent Diary: ‘There has been a sea change in customer confidence recently’
- Agent Diary: ‘There is a light shining at the end of this very long tunnel’
- Agent Diary: ‘There’s no need to be sniffy about newbie agents’
- Agent Diary: ‘This peaks we have secured more bookings than ever’
- Agent Diary: ‘Travel isn’t just about sun, sand and sea, it can provide a window into history’
- Agent Diary: ‘Travelling myself has made me feel much more confident giving help and advice’
- Agent Diary: ‘We all need to do whatever we can to be more sustainable – our industry depends on it’
- Agent Diary: ‘We are much, much more than just travel agents’
- Agent Diary: ‘We have been overwhelmed with the generosity of our customers in response to the war in Ukraine’
- Agent Diary: ‘We live on such a beautiful island, so let’s explore it’
- Agent Diary: ‘We need more 2022 and, if possible, 2023 holidays on sale’
- Agent Diary: ‘We needed to think outside of the box to hire new talent’
- Agent Diary: ‘We probably don’t realise how much we’ve adapted over the years’
- Agent Diary: ‘We try to win over people who look online as customers for life’
- Agent Diary: ‘We’ve been busy laying down plans for the coming lates season’
- Agent Diary: ‘We’ve got great expectations for the coming year’
- Agent Diary: ‘When this situation ends, holidays will be the first thing on people’s minds’
- Agent Diary: ‘Why should we pay the price when suppliers make mistakes?’
- Agent Diary: ‘With flight disruptions I strive to find solutions that are better than the original plans’
- Agent Diary: ‘With the current airport chaos, it’s hard to know what to tell clients’
- Agent Diary: “I feel just as uncomfortable talking to a customer about travel regulations as I did in March 2020”
- Blog: The Great Australian Bite Tour 2022
- Roadmap to Recovery: Views from abroad
- Special Report: Agents’ opinions on travel advertising
- Special Report: InteleTravel celebrates five years in UK
- Special Report: Royal Caribbean targets record sales as ship launches loom
- Spotlight: 53 years of Balkan Holidays
- Spotlight: Aspire unveils new event series and celebrates 10th anniversary
- Spotlight: Bourne Community Champions 2019
- Spotlight: Carnival’s top agents
- Spotlight: Get me to the Brits with Gold Medal
- Spotlight: Global Rocks festival
- Spotlight: Go troppo for Abta LifeLine
- Spotlight: Gold Medal’s golden all stars campaign
- Spotlight: Hays Travel Foundation
- Spotlight: How the trade has kept busy during the downturn
- Spotlight: How to sell to families with autistic children
- Spotlight: How travel agents are dealing with the coronavirus crisis
- Spotlight: How travel agents are dealing with the coronavirus crisis
- Spotlight: Ibiza Rocks is enjoying enviable growth
- Spotlight: Kenneth Macleod Travel celebrates 40 years
- Spotlight: Meet Abta’s 2019 intern
- Spotlight: Meet Carnival Cruise Line’s Fun Ambassadors
- Spotlight: P&O Cruises incentive
- Spotlight: Royal Caribbean lap of luxury
- Spotlight: Send Me To Sydney
- Spotlight: Shine Surprises Party
- Spotlight: The MSC Cup returns to Stamford Bridge this May
- Spotlight: The travel industry’s incredible career opportunities
- Spotlight: Tipto turns 20
- Spotlight: Trade sailing on Uniworld’s Bon Voyage
- Spotlight: Travel Counsellors telethon raises £35,000 for Reuben’s Retreat
- Spotlight: Travel agent couples living together during lockdown
- Spotlight: Travel industry leaders to climb Mount Kilimanjaro
- Spotlight: Travel industry team overcomes rain and pain during Mount Kilimanjaro climb
- Spotlight: Ultimate Aussie Adventure
- Spotlight: What makes Disney’s travel agent roadshows so popular?
- Wendy Wu’s John Warr shares his experience in Sri Lanka during Easter bombings
- Your Stories: Brilliant Travel’s Suzanne Smith recently celebrated 50 years in travel
- Your Stories: Former Travel Counsellor Cathie O’Dea looks back at 48 years in travel for new book
- Your Stories: Juggling being a teaching assistant and travel agent
- Your Stories: Karen Simmonds is creating awareness about sustainability in travel
- Your Stories: Karin Rochelle on supporting other agents while recovering from cancer
- Your Stories: Travel Counsellors’ Sean Hickey booked for TV stars including Ben Fogle and his crew
- Your stories: Andy Cunningham’s pop-up shop is beyond his ‘wildest expectations’
