- Advice: Are your business premises Covid-19 Secure?
- Advice: Considerations for returning to workplaces
- Advice: Helping business leaders cope with anxiety
- Advice: How to adapt to living and working at home
- Advice: Post-furlough, flexi-furlough and beyond
- Advice: Post-lockdown business considerations
- Advice: Top six tips for remote meetings using Skype, Zoom or GotoMeeting
- Advice: What exactly can furloughed employees do?
- Advice: What has changed for the extended furlough scheme
- Advice: What if employees are required to quarantine?
- Advice: What the coronavirus Job Retention Scheme actually means
- Advice: What we know about the Job Support Scheme so far
- Agent Diary: Inflexible airlines are among our biggest challenges
- Analysis: Card giants face £1.5bn fees claim
- Analysis: City airport decision offers clues on government thinking
- Analysis: EasyJet reins in expansion
- Analysis: Manifestos of three main parties include few pledges on travel
- Analysis: Record bookings but at what price?
- Analysis: Regulation aggravation – Ball of Confusion?
- Analysis: SAF mandate beset by contradiction
- Analysis: Sharing Uber alles?
- Analysis: Survey suggests all-inclusive surge for Summer 2017
- Analysis: The different types of ‘agents’
- Analysis: The legal relationship between travel agent and consumer
- Analysis: The status of the principal in travel agency contracts
- Analysis: Travel agency law and what you need to know
- Analysis: Trump’s triumph points to uncertainty for travel
- Analysis: What pressures do tourist developments put on local infrastructure?
- Analysis: Why the Budget rise in APD may not be a ‘one off’
- Big Interview: David Cameron
- City Insider: Airlines approach inflection point
- City Insider: Cruise investor enthusiasm dampened as sector hits ‘Gorging Point’
- City Insider: Falling oil and fragile China marks the start of 2016
- City Insider: Has Tui turned into Old Faithful?
- City Insider: Has easyJet hit a high watermark?
- City Insider: How to value a unicorn
- City Insider: Human expertise is the key to winning the tech arms race
- City Insider: Lessons from a listed duo
- City Insider: Lukewarm IAG will heat up as the optimists win out
- Comment: Those in charge rarely listen to us at the front end
- Comment: 2021 demand will be shaped by perceptions of risk
- Comment: 2021 is a year for ‘realistic positivity’
- Comment: 2022 will be big year for adventure
- Comment: 2024 looks bright for travel M&A
- Comment: A 1.5˚C future is travel’s collective responsibility
- Comment: A Classic offer from On the Beach
- Comment: A blueprint for a swift recovery
- Comment: A boost for travel spending
- Comment: A comeback for airports?
- Comment: A critical juncture for NDC?
- Comment: A farewell to IAG’s Willie Walsh
- Comment: A farewell to TOMS?
- Comment: A green light for business travel?
- Comment: A gruelling shakeout of the travel sector lies ahead
- Comment: A legal lifeline has been extended
- Comment: A letter from travel agent to operator
- Comment: A limited green list is a consolation for the accommodation sector
- Comment: A long time in politics
- Comment: A love letter to travel agents
- Comment: A message from Majorca, an OTA’s survival diary
- Comment: A plea for sense and unity to save industry
- Comment: A response to ‘The end of tourism’
- Comment: A security step too far?
- Comment: A shift in balance in the Package Travel Regulations?
- Comment: A simple message to travel agents – Thank You
- Comment: A sterling effort by holidaymakers?
- Comment: A stimulus package is needed to save domestic sector
- Comment: A story of resilience, a view from Sri Lanka
- Comment: A strong search marketing strategy is the key to better conversion for travel brands
- Comment: A summer for the brave
- Comment: A tipping point for UK tourism?
- Comment: A view from Catalonia… quarantine rules were surprising
- Comment: A view from Italy – the country is ready for your customers
- Comment: A year of shadow and light
- Comment: AAA entries are a credit to the sector
- Comment: AAAs winners will deserve it
- Comment: AI is integral to turbo-charging green skills
- Comment: AI will have a far-reaching impact on aviation
- Comment: AI’s great leap forward
- Comment: Abta Brexit guidance is vote of confidence for UK travel industry
- Comment: Abta Travel Convention offers cause for optimism despite looming challenges
- Comment: Abta calls for sustainability and reciprocal workers’ rights with the EU
- Comment: Abta internship has stood me in good stead for career in travel
- Comment: Abta must rethink its subscription demands
- Comment: Abta’s refunds stance will be ‘PR disaster’
- Comment: Abta’s streamlined committee system will speed up decision making
- Comment: Accept difficult situations to move forward
- Comment: Accessibility in tourism – the reality
- Comment: Accessible travel is improving but some sectors are better than others
- Comment: Accessible travel is worth the investment
- Comment: Accessible travel should mean freedom and spontaneity
- Comment: Activities and experiences will be at the heart of modern travel
- Comment: Adapt, change and learn is new mantra
- Comment: Adversity can be an opportunity to innovate and pivot businesses
- Comment: Adversity can bring hygiene opportunities
- Comment: Advocacy has never been more important
- Comment: Affluent households want to travel
- Comment: Africa deserves better than the red list
- Comment: Africa is being left behind
- Comment: After the Great Resignation, it’s time for the Great Reinvention
- Comment: Agencies can win in the NDC era
- Comment: Agent Achievement Awards finalists are an inspiration to all
- Comment: Agent Achievement Awards winner Nicola is true inspiration
- Comment: Agents and agencies deserve the greatest recognition
- Comment: Agents and operators must work together to beat price matchers
- Comment: Agents are a force for good
- Comment: Agents are back in Vogue
- Comment: Agents are here to stay
- Comment: Agents at the sharp end need more help from Abta
- Comment: Agents can help us reward their top suppliers at the 2024 Globes
- Comment: Agents get timely boost
- Comment: Agents have shown their value again this summer
- Comment: Agents have to adapt to a changing market
- Comment: Agents must know what they want before choosing a tech provider
- Comment: Agents need to highlight FCO advice to clients
- Comment: Agents will shun dynamic packaging and integrated tour operators will prosper
- Comment: Agents’ star keeps rising
- Comment: Agents’ value comes to fore
- Comment: Agility is key to trade success
- Comment: Aim for gold in sustainability
- Comment: Airline add-on costs are spiralling out of control
- Comment: Airline luggage pricing is bewildering
- Comment: Airport chaos is as much a reputation crisis as it is a travel crisis
- Comment: Airport chaos is making people appreciate value of agents
- Comment: Airports need a redesign to engage travellers
- Comment: Airports should lead the way in post-pandemic safety
- Comment: Aldi’s travel entry is a wake-up call for the industry
- Comment: All aboard the apprenticeship
- Comment: All aboard the travel train
- Comment: All routes into travel need to be open and attractive
- Comment: All staff activity needs an ROI focus
- Comment: All we can do is carry on
- Comment: Amber list news is encouraging but the industry needs more
- Comment: Amplifying the AI revolution in travel
- Comment: An EC review of the Package Travel Directive
- Comment: An agent is for life, not just post-Covid recovery
- Comment: An equal world is an enabled world
- Comment: An incremental approach to segregation
- Comment: An upbeat mood is tempered by challenges
- Comment: Animal encounters should not be exploitative
- Comment: Announcements offer hope for many in the trade
- Comment: Another eventful year ahead
- Comment: Answers needed in Hurghada
- Comment: Apprenticeships are a credible route into the workplace
- Comment: Apprenticeships are a wonderful way into work
- Comment: Apprenticeships can future-proof the sector
- Comment: Are OTAs eating each other’s profits?
- Comment: Are management buyouts worth the gamble?
- Comment: Are more turbulent times ahead for air passengers?
- Comment: Are there too many flights?
- Comment: Are travel agents surviving because they have evolved to fill a gap?
- Comment: Are we all just imposters?
- Comment: Are we answering the wrong question on Atol reform?
- Comment: Are we heading for a passport-free future?
- Comment: Are we heading for twin peaks in 2024?
- Comment: Are we seeing the end of a generation of business talent?
- Comment: Are you Brexit ready?
- Comment: Are you getting holiday pay right?
- Comment: Are you ready for the ChatGPT revolution?
- Comment: Arrivederci Alitalia
- Comment: Ask tougher questions about Antarctica operators
- Comment: Assessing how delays and cancellations are affecting customer confidence
- Comment: Assessing the latest talent trends in travel
- Comment: Associations have a crucial role to play in business recovery
- Comment: Atas Conference showed appetite for touring and adventure sector
- Comment: Atas will do for touring and adventure what Clia has done for cruise
- Comment: Atol needs reforming sooner rather than later
- Comment: Atol reform progress is step in right direction for consumers and businesses alike
- Comment: Atol reform requires a holistic approach
- Comment: Atol scheme is ‘impotent’
- Comment: Atols show shifting fortunes
- Comment: Attention can’t be bought – it has to be earned
- Comment: Australia Day reminds us of a fantastic sales opportunity
- Comment: Automatic for the People
- Comment: Awards winners shine a light on sustainability issues
- Comment: Azamara’s Sherwyn is shining example
- Comment: BA and Balpa need to change course
- Comment: BA and Marriott hacked off by fines
- Comment: BA breached again
- Comment: BA in reputational tailspin
- Comment: BA is in trouble
- Comment: BA’s brand remains as powerful today as ever
- Comment: Balance hopes with realism this year
- Comment: Balance modern and traditional communication methods
- Comment: Balance potential challenges of travelling with inspiration
- Comment: Balearics alcohol clampdown targets the wrong market
- Comment: Barbados bed tax could bug
- Comment: Based on the evidence I believed Turkey was a safe option
- Comment: Battle through tough times
- Comment: Be aware of new BEIS guidance on PTRs
- Comment: Be aware of the limitations of AI
- Comment: Be aware of the pitfalls of overpricing in the current market
- Comment: Be careful with the phrase ‘revenge tourism’
- Comment: Be courteous and kind to inspire customer loyalty
- Comment: Be sensible for a few more months
- Comment: Beat the Brexit brouhaha by backing Britain
- Comment: Being over-70 shouldn’t mean being seen as over the hill
- Comment: Being prepared for disruption when travelling is now essential
- Comment: Being proactive in the face of change will help us all thrive
- Comment: Being your true self will always produce the best results
- Comment: Berlin tragedy casts a pall
- Comment: Best of British is hard to beat
- Comment: Beware the third wave, and I don’t mean Covid
- Comment: Beware the turnover trap
- Comment: Book with an operator or risk paying the price
- Comment: Booking to travel windows are contracting
- Comment: Booking.com grabs the cash, but will it impact sales?
- Comment: Bookings woe is galling
- Comment: Boost your sales with Touring and Adventure Month in April
- Comment: Brands must adapt marketing to post-pandemic travellers
- Comment: Brands must resist urge to dilute principles
- Comment: Brexit Blues
- Comment: Brexit makes Heathrow’s third runway more important than ever
- Comment: Brexit on hold
- Comment: Brexit shock will not dent Brits’ desire to travel
- Comment: Brexit – an end in sight?
- Comment: Brexit – key considerations for the travel industry
- Comment: Brexit, Zika, terror and how this amounts to a ‘holiday re-think’
- Comment: Bring more theatre to the high street
- Comment: Bring theatre back to retail
- Comment: British Airways, whose favourite airline?
- Comment: Brits are ready to return to the slopes
- Comment: Brits taking ‘wait-and-see’ approach to travel
- Comment: Brits’ attitudes to travelling with Covid are evolving
- Comment: Brochures rule in the digital age
- Comment: Brochures still have their place in a digital world
- Comment: Buckle up and enjoy the ride as we embrace life’s changes
- Comment: Budget leaves industry wanting more
- Comment: Business is as right as rain
- Comment: Business trips will become fewer in number, but more purposeful
- Comment: Businesses hoping to renew their bonds by March should start the process now
- Comment: Businesses in breach of the law are soon less likely to avoid big fines
- Comment: Bust touring myths with enticing selling points
- Comment: Buy now, pay later
- Comment: CAA proposals ‘misguided and dangerous’
- Comment: Cabin pressure set to rise
- Comment: Can I borrow somebody’s crystal ball please?
- Comment: Can Lufthansa afford Thomas Cook bid?
- Comment: Can Norwegian Air fly on?
- Comment: Can Prince Harry help travel forge a sustainable future?
- Comment: Can Thomas Cook survive?
- Comment: Can carriers better weather the winter following a busy summer?
- Comment: Can corporate travel take off again?
- Comment: Can expressing your views on social media damage your brand?
- Comment: Can travel’s positivity defy the ‘doom and gloom’?
- Comment: Capitalise on client demand to push US sales
- Comment: Card payments, cash flow and risk
- Comment: Caribbean needs our care
- Comment: Caribbean welcomes upturn
- Comment: Caring for your staff is good for business
- Comment: Cash even more key as furlough comes to an end
- Comment: Causes for optimism
- Comment: Cautious peaks optimism, despite US-Iran tension
- Comment: Celebrations on both sides of the pond
- Comment: Certainty remains out of reach
- Comment: Challenges to study tours more than academic
- Comment: Challenging times can stimulate change
- Comment: Chancellor can improve his popularity in travel
- Comment: Chancellor’s jobs scheme ‘impossible to justify’ for many travel companies
- Comment: Changes are needed to make tourism sustainable
- Comment: Changing face of travel
- Comment: Changing jobs sparks new ideas and helps our industry develop
- Comment: Changing landscape offers chance to change travel workplaces for good
- Comment: Changing the future of accessible travel
- Comment: Changing wildlife tourism can help prevent future pandemics
- Comment: Cheers and challenges
- Comment: Cherish your older clients to boost your sales
- Comment: Choose industry partners wisely and you can deal with most things
- Comment: Choose wisely to ensure your money doesn’t take a pounding
- Comment: Claims of ‘flaws’ in trust accounts are wide of the mark
- Comment: Clarify travel rules for customers
- Comment: Clear communication is key in a crisis
- Comment: Clia Cruise Week is crucial and gives agents tools to thrive
- Comment: Collaboration is key to success
- Comment: Collaboration is key to travel’s revival
- Comment: Collaboration is king
- Comment: Come on Boris, the country needs hope
- Comment: Commitment to trade education reflects positivity
- Comment: Communicate travel reality over perception
- Comment: Communication to consumers is key
- Comment: Community tourism is on the increase
- Comment: Companies that keep callers on hold will drive them away
- Comment: Companies with cash out in front in scramble for beds
- Comment: Conference mood music remains upbeat despite headwinds
- Comment: Conference season is a time to sharpen acts
- Comment: Conferences should tackle big issues like climate change
- Comment: Confidence continues to be undermined
- Comment: Confidence for 2024 remains high despite barriers
- Comment: Connect with customers
- Comment: Considerations for a successful rebrand
- Comment: Considerations for employers around the state funeral
- Comment: Considerations for employers in 2021
- Comment: Consolidation can pay off
- Comment: Consultation on new Package Travel Directive begins at last
- Comment: Consumer caution was growing before Omicron
- Comment: Consumer confidence in airports showing signs of recovery
- Comment: Consumers are willing to pay more for sustainable travel
- Comment: Consumers aren’t ready to back an industry recovery campaign
- Comment: Consumers demand action on plastic usage
- Comment: Consumers judge brands on how they treat people
- Comment: Consumers want to buy from local people they trust
- Comment: Consumers will vote with their feet if price hikes go too far
- Comment: Contact details must be shared with operators
- Comment: Context is key when responding to coronavirus epidemic
- Comment: Continued control measures are inevitable
- Comment: Contrasting trends are set to flourish in 2024
- Comment: Convincing business travellers to prioritise sustainability can be an uphill battle
- Comment: Cook’s decision to pull the plug was all but inevitable
- Comment: Coronavirus – what is the true impact?
- Comment: Corporate travel needs a killer app
- Comment: Could an early holiday restart cause more customer complaints?
- Comment: Could easyJet really go bust?
- Comment: Could insurance small print be the best thing you’ve ever read?
- Comment: Could the bookings recovery be a poisoned chalice for some?
- Comment: Could tour operators do more to deliver truly inclusive travel experiences?
- Comment: Could travel quotas be imposed to curb curse of overcapacity?
- Comment: Court ruling brings some contract clarity
- Comment: Covid can be catalyst for health and safety change
- Comment: Covid puts Brits off booking in advance
- Comment: Covid testing for travel can be cheaper
- Comment: Crackdown on consumer law ahead
- Comment: Create a winning formula
- Comment: Create, serve and thrive
- Comment: Credit card fees drinking up valuable resources
- Comment: Criticism of SeaWorld is more philosophical than scientific
- Comment: Crucial sustainability action isn’t always sexy
- Comment: Cruise all-inclusives are a triple-win for agents and operators
- Comment: Cruise continues to build Westminster ties
- Comment: Cruise is part of the solution, not the problem
- Comment: Cruise is the taster menu, touring is à la carte
- Comment: Cruise is ‘paving way’ towards restart
- Comment: Cruise lines that don’t see the trade’s importance will miss out
- Comment: Cruise must play to its strengths in recovery marketing
- Comment: Cruise must prove its safety credentials
- Comment: Cruise recovery is testament to teamwork
- Comment: Cruise sector still needs to do more to go mainstream
- Comment: Cruise ships should be banned from docking in peak periods
- Comment: Cruise techs it to the max
- Comment: Cruising recovery is gaining pace
- Comment: Cruising should take a bite of the Apple
- Comment: Cruising through headwinds
- Comment: Cruising’s wave is still something to rave about
- Comment: Crystal clear, or an L-plate entry into marketing?
- Comment: Currency fluctuations drive consumer travel patterns
- Comment: Curt officials do their destinations a big disservice
- Comment: Customer service must be at heart of travel’s rebound
- Comment: Customers are helping create positive change
- Comment: Customers are increasingly looking for sustainable options
- Comment: Customers now expect everything to be solved quickly
- Comment: Customers should do what’s right and accept a credit note or rebook
- Comment: Customers value honesty, fairness and integrity
- Comment: Customers want good value and a great experience
- Comment: Customers will rebook if prices aren’t hiked
- Comment: Customers’ trust in trade is no surprise
- Comment: Cut tourism tax to 5% to bring Britain in line with competitor destinations
- Comment: Dad transformed what it meant to be a travel agent
- Comment: Damning BBC report not reflective of industry
- Comment: Data analytics is key to customer experience and optimising sales
- Comment: Data science is key to managing disruption
- Comment: Data will be key in 2021
- Comment: Day of reckoning looms for UK cruise sector
- Comment: Dear Richard Branson and co, maybe agents are the route to recovery?
- Comment: December preparation will pay off if we embrace 2023 and what it has to offer
- Comment: Delaying Atol reform is not the answer
- Comment: Delays mar summer getaway
- Comment: Demand for future seasons offers hope
- Comment: Demise of a double decker
- Comment: Deploying resilient marketing in unpredictable times
- Comment: Despite Thomas Cook’s collapse, merger was right decision for Co-op
- Comment: Despite squeeze on budgets, clients find ways to keep on travelling
- Comment: Destinations must tell their stories
- Comment: Diary from a cruise ship
- Comment: Did Abta do right by members during the pandemic?
- Comment: Did you miss travel conferences this year?
- Comment: Digital nomad visas are a step in the right direction
- Comment: Digital passports could kickstart a revolution
- Comment: Disruption can be a catalyst for positive change
- Comment: Disruption is no excuse for poor service
- Comment: Diversity is the right way to go, morally and commercially
- Comment: Diversity of the mind can no longer be ignored
- Comment: Do conferences have a future without the big hitters in the bar?
- Comment: Do you need to justify cancellation charges?
- Comment: Does Stobart Air collapse trigger a new round of insolvencies?
- Comment: Does Thomas Cook’s relaunch of Airtours make sense?
- Comment: Does the consumer have faith in the industry?
- Comment: Domestic breaks are something to write home about
- Comment: Domestic tourism businesses will be valued higher
- Comment: Don’t be a zombie travel brand
- Comment: Don’t be afraid to look outside the sector for talent
- Comment: Don’t believe the doom..
- Comment: Don’t bite the hand that feeds
- Comment: Don’t fall off the resolutions bandwagon
- Comment: Don’t fear AI, just harness the best of it
- Comment: Don’t forget that travel can be a powerful force for good
- Comment: Don’t give margin away unnecessarily
- Comment: Don’t leave ‘data’ till later
- Comment: Don’t let perfect be the enemy of good
- Comment: Don’t miss out on tax repayment opportunities
- Comment: Don’t neglect our future
- Comment: Don’t overlook benefits of apprenticeships and internships
- Comment: Don’t try to be a jack of all trades
- Comment: Don’t underestimate the power of social media
- Comment: Don’t underestimate the power of storytelling when selling travel
- Comment: Drone attack inevitable
- Comment: Dynamic agents won’t go the way of Toys R Us
- Comment: Dynamic packaging has reached its zenith
- Comment: EU flying rights at top of long list of travel Brexit issues
- Comment: EU outcome pivotal for travel
- Comment: Easter report – good progress
- Comment: EasyJet’s Birmingham move is great news for the region
- Comment: Edinburgh’s high-carbon ad ban sends the wrong message
- Comment: Elect to boost your margins by controlling prices in peaks
- Comment: Embrace electric vehicles
- Comment: Embrace equity for the long term
- Comment: Embrace new technology – if it adds value
- Comment: Embrace star of the industry
- Comment: Embrace the flexibility and manage the risk of global remote working
- Comment: Embrace the touring sector
- Comment: Embracing trust accounts is industry’s route to recovery
- Comment: Employers must act to adhere to new sexual harassment law
- Comment: Employers need to stay up to speed following Covid rule changes
- Comment: Employers who looked after staff will now thrive
- Comment: Ensure women play a leading role in travel
- Comment: Escorted touring should be in every agent’s sales armoury
- Comment: Establishing trust in travel in a rolling lockdown world
- Comment: Europe needs more national parks to compete for ecotourism
- Comment: Even the biggest brands can take some odd steps
- Comment: Every cloud can have a silver lining
- Comment: Every little helps
- Comment: Exercise work from home discretion sensibly
- Comment: Expect changes for the better
- Comment: Expect more M&A activity in domestic travel
- Comment: Expensive Covid testing could spell the end of outbound travel
- Comment: Experience sells holidays, not brochures
- Comment: Experience-based holidays are here to stay
- Comment: Experiences are the new luxury
- Comment: Experts will always prevail
- Comment: Explore, dream, discover – and don’t look back
- Comment: Expressions of gratitude can make a huge difference
- Comment: Extra time will have never felt so good
- Comment: Eyes now turn from Number 10 to Number 11
- Comment: FCO advice must be changed to avoid travel chaos
- Comment: Face masks on public transport will increase confidence to fly
- Comment: Fam trips are an investment in knowledge, not frivolous jollies
- Comment: Fam trips are invaluable but ROI is vital for all involved
- Comment: Fam trips can be a win-win for both trade and consumer
- Comment: Fam trips should be the start of a long-term commitment
- Comment: Families are unwilling to give up on holidays
- Comment: Family holidays are changing
- Comment: Fighting back against fraud
- Comment: Final call for Agent Achievement Awards entries
- Comment: Finally time to fly
- Comment: Finding positives amid the coronavirus crisis
- Comment: Finding the tools to maintain mental health
- Comment: Firms should beware new CMA powers
- Comment: Firms should make tough choices to put customers first on refunds
- Comment: Firms should ring the changes and ditch automated phone systems
- Comment: Firms shouldn’t have to wait to be paid
- Comment: Five reasons why people cruise that won’t change
- Comment: Five trends that will shape family travel in 2024
- Comment: Flexible payments, refunds, and trust are key
- Comment: Flexible working success is down to good management
- Comment: Flybe should be allowed to fail
- Comment: Flybe – a good deal?
- Comment: Flybe’s collapse will have far-reaching effects
- Comment: Focus on 18-30 market for post-coronavirus growth
- Comment: Focus on future talent in leisure, travel and tourism
- Comment: For Azamara, it’s a case of dock and roll
- Comment: For travel to be positive it must be inclusive
- Comment: Forget the history when deciding whether to sell Tui
- Comment: Fortune favours the bold this year
- Comment: Forward-thinking employers must respond to calls for flexibility
- Comment: Fun and a force for good
- Comment: Future students should have the same opportunities as we’ve had
- Comment: Future technology and trust
- Comment: Future-proof marketing with individualised experiences
- Comment: Gear up now for the opportunities ahead
- Comment: Gen Z travellers will alter the industry as we know it
- Comment: General election will be critical for the outcome of Brexit
- Comment: Geneva Airport in ski season, a metaphor for life after Brexit?
- Comment: Get on board rail travel’s growing popularity
- Comment: Get set for the lights to turn green
- Comment: Get set for the revamped Agent Achievement Awards
- Comment: Get to heart of your community
- Comment: Get ‘onboard’ with the language of voice
- Comment: Getting down with the gaming heroes proves fruitful
- Comment: Getting ready for recovery, a view from Vietnam
- Comment: Getting the basics right pays dividends
- Comment: Give travel sector time to prepare
- Comment: Global Travel Taskforce report has failures and unfair bias
- Comment: Global outrage at travel ban
- Comment: Globe awards voting is perfect way to mark trade’s rebound
- Comment: Globes shortlists reflect a vibrant sector
- Comment: Go back to the floor to rekindle your love for the industry
- Comment: Good news this week comes in threes
- Comment: Good pandemic communication is now paying dividends
- Comment: Good partnerships are bedrock of the trade
- Comment: Good service costs a premium and we should be proud of that
- Comment: Government backing was bittersweet
- Comment: Government communication has been dire and chaotic
- Comment: Government finger pointing is a distraction
- Comment: Government has an obligation to the industry
- Comment: Government is basing decisions on a flawed model
- Comment: Government joins the fight
- Comment: Government must act on climate change, not the travel industry
- Comment: Government must develop evidence-based approach to dealing with any future variants
- Comment: Government must implement MPs’ report
- Comment: Government’s education cuts show total lack of vision
- Comment: Great agents are in demand
- Comment: Great tour guides can make or break a trip
- Comment: Green shoots are sprouting into fully fledged travel plans
- Comment: Green still means go
- Comment: Grenfell – an important lesson
- Comment: Grow up and evolve or go the way of Club 18-30
- Comment: Growing online fraud presents an opportunity for travel agents
- Comment: Growing tired of the ‘panpanic’
- Comment: Guidelines for older travellers should reassure, not discriminate
- Comment: HR should not be an afterthought for sector’s recovery
- Comment: Half UK public support ‘health passports’
- Comment: Halloween and luxury travel is a match made in heaven
- Comment: Hancock has travel on hold
- Comment: Handing over my baby is tough – but it’s time for fun on the farm
- Comment: Happy and glorious
- Comment: Harry Goodman’s legacy will live on
- Comment: Has Covid affected our love of travel?
- Comment: Has Omicron saved travel’s summer market?
- Comment: Hats off to travel’s operational experts
- Comment: Have an optimistic outlook, with a big dose of caution
- Comment: Hays brings sunshine to the high street
- Comment: Headwinds make focus on margins even more crucial
- Comment: Health standards must be agreed to increase travel’s recovery pace
- Comment: Heathrow expansion has not been ruled out
- Comment: Heathrow – finally on the runway?
- Comment: Help clients clinch a late-summer holiday
- Comment: Help ensure AAAs remain pinnacle of success
- Comment: Help us Fight Fake Claims
- Comment: Help us play our best hand with the chancellor
- Comment: Helping employers get access to apprentices
- Comment: Here’s to a return of the old normality
- Comment: High street enjoys revival
- Comment: High street remains unfazed by latest challenges
- Comment: High street travel retail needs to evolve
- Comment: Higher pay could bite back
- Comment: Highlight holidays’ restorative powers to secure next booking
- Comment: Holiday booking flexibility has never been greater
- Comment: Holiday sales hold up despite income squeeze
- Comment: Holidaymakers ride the storm of terrorism threat
- Comment: Holidaymakers returning home are primed to book next break
- Comment: Homage to Catalonia?
- Comment: Hope for the future; a view from Majorca
- Comment: Hope has turned to despair
- Comment: Hope is not a strategy for business travel
- Comment: Hotels should rethink direct marketing to control cashflows
- Comment: How Covid-19 will change travel forever
- Comment: How I got my Huckleberry Finn-spiration
- Comment: How Thomas Cook plans to improve its trade offering
- Comment: How agents will adapt to new package travel directive
- Comment: How brands can reach Gen Z travellers in 2023
- Comment: How can we safely encourage travel in the era of the pandemic?
- Comment: How data collaboration can unlock new growth for travel marketers
- Comment: How do you explain price increases to customers?
- Comment: How ethical are sea turtle hatcheries?
- Comment: How is your glass looking halfway through the year?
- Comment: How much capacity will be flown in 2021?
- Comment: How recession can be the best time to launch a travel product
- Comment: How should airlines rebuild reputation and trust with passengers?
- Comment: How should operators stand out from the crowd?
- Comment: How technology can increase sales of travel insurance
- Comment: How the cruise industry can appeal to the travellers of tomorrow
- Comment: How the global picture for travel looks in 2023
- Comment: How the right POS system can reduce costs for travel businesses
- Comment: How the travel sector can navigate away from redundancies amid Covid-19
- Comment: How to attract experienced staff in the current market
- Comment: How to benefit from travel’s post-Covid boom
- Comment: How to communicate in a crisis
- Comment: How to cut the costs of card acquirers
- Comment: How to embrace diversity and manage conflicting views
- Comment: How to keep customers onside through cancellation crisis
- Comment: How to make the move to a trust account
- Comment: How to make your marketing more environmentally responsible
- Comment: How to prepare marketing for a post-coronavirus world
- Comment: How to react to the major challenges facing the industry
- Comment: How to utilise micro-moments to turn scrolling into bookings
- Comment: How travel brands can supercharge creativity with automation
- Comment: How travel businesses can make sustainable changes
- Comment: How travel companies can modernise to manage disruption
- Comment: How travel companies can prepare for big ticketed events
- Comment: How travel firms can keep consumers onside
- Comment: How unbundling enables you to better cross sell and upsell
- Comment: How will government react to Thomas Cook collapse?
- Comment: How will post-pandemic travel habits evolve?
- Comment: How will traffic light changes impact travel’s future?
- Comment: How ‘safeguarding’ models can aid the industry
- Comment: Hurricane Beryl brought out the best in Sandals
- Comment: Hybrid agency support is here to stay
- Comment: I must ‘feel’ the time is right to reopen shops
- Comment: If SeaWorld, where else?
- Comment: If the Meerkats were fined £18m, what about the OTAs?
- Comment: If you work with an influencer, choose wisely
- Comment: If you’re happy going to your local, you’ll be comfortable on a package holiday
- Comment: In cruise there is no substitute for comprehensive training
- Comment: In praise of apprentices
- Comment: Inability to access customer data should raise GDPR concerns
- Comment: Incidents like wildfires show the value of high street agents
- Comment: Industry gears up for new political era
- Comment: Industry must demonstrate it can be trusted in wake of Thomas Cook collapse
- Comment: Industry must do more to improve diversity
- Comment: Industry must fight its corner
- Comment: Industry must present united return plan based on science
- Comment: Industry must widen the debate about carbon reduction
- Comment: Industry on crest of a wave
- Comment: Industry survey reveals Brexit concerns
- Comment: Inertia is not an option when it comes to reaching net zero
- Comment: Innovate to protect your market share and customer base
- Comment: Innovation gives cruise Edge
- Comment: Inside the mindset of a last-minute holiday booker
- Comment: Inside the mindset of high-end travelers
- Comment: Insight Report remains an essential free resource
- Comment: Insightful events give cause for optimism
- Comment: Insights into a brighter future
- Comment: Inspiration in extraordinary times at the heart of the Travel Convention
- Comment: Inspiring the next generation is more important than ever
- Comment: Instagran – are agents ignoring ‘social seniors’
- Comment: Insurers are bending the rules on business interruption claims
- Comment: International Women’s Day has extra resonance in 2021
- Comment: Invest time and effort to unwrap the gift of cruise
- Comment: Investment in the UK-US market shows faith in its strength
- Comment: Investor ‘frenzy’ is real vote of confidence in travel
- Comment: Is Atol reform finally on cards?
- Comment: Is Atol worth the risk for agents?
- Comment: Is On the Beach creating the next evolution of dynamic packaging, with the launch of Classic Online?
- Comment: Is Ryanair’s feud with OTAs a prelude to alliance?
- Comment: Is capacity out of control?
- Comment: Is clear communication too much to ask?
- Comment: Is dynamic packaging worth it post-Covid?
- Comment: Is it selfish to go overseas on holiday this summer?
- Comment: Is reputation in line of fire?
- Comment: Is the Balearic Eco Tax already having a negative impact?
- Comment: Is the Covid rollercoaster finally coming to an end?
- Comment: Is the failure of an airline always unavoidable and extraordinary?
- Comment: Is the fear of Covid-19 outweighing the actual risk?
- Comment: Is the government alert to the travel industry?
- Comment: Is the peaks period also peaking online?
- Comment: Is the travel industry ready for mandatory emissions reporting?
- Comment: Is the vertically integrated tour operator model dead?
- Comment: Is there a realistic way for tourist resorts to extend their seasons?
- Comment: Is trade-only now a trend?
- Comment: Is travel catering to the digital needs of older consumers?
- Comment: Is your business contributing to modern slavery?
- Comment: It brands to reason
- Comment: It hurts to see conflict caused by refunds debate – we’re all better than this
- Comment: It is essential that travel businesses promote inclusiveness
- Comment: It is important that lessons are learned
- Comment: It is our job to convince people that 2023 is the year to cruise
- Comment: It is vital for the travel industry to prepare for new digital borders
- Comment: It would be wise to scan for metaphorical icebergs
- Comment: It’s about time travel agents stood up to Ryanair
- Comment: It’s an honour to honour you
- Comment: It’s been a bumper start to the year, so what could possibly derail us?
- Comment: It’s been a busy period for Abta’s public affairs team
- Comment: It’s critical to track the latest ‘buzz’ destinations
- Comment: It’s full steam ahead
- Comment: It’s still a people business
- Comment: It’s time for a globally-recognised vaccine certificate
- Comment: It’s time for a joined-up response to flight disruption
- Comment: It’s time for industry to act
- Comment: It’s time for us to embrace a sea change in cruise booking
- Comment: It’s time the trade shouted about the support it offers clients in a crisis
- Comment: It’s time to call travel agents ‘travel advisors’
- Comment: It’s time to change the way we all see the world
- Comment: It’s time to convince the 19% of ‘undecideds’
- Comment: It’s time to open up travel
- Comment: It’s time to put forward the very best for the Agent Achievement Awards
- Comment: It’s time to seize the day
- Comment: It’s time to shout about the merits of working in travel
- Comment: It’s time to start thinking differently
- Comment: It’s time to tip the balance in favour of life
- Comment: It’s unwise to judge a booker by their cover
- Comment: It’s up to us to spur people to take the plunge
- Comment: It’s vital that sustainability remains front of mind for the travel industry
- Comment: I’m confident this peak selling period will be bigger than ever
- Comment: I’m not sure whether to laugh or cry
- Comment: I’m super-excited not only for my own trip but for travel’s future
- Comment: Japan’s recovery will be rapid and exciting
- Comment: Jeremy Hunt can use the autumn statement to set out a clearer stall
- Comment: Jo Rzymowska tops list of Globe victors
- Comment: Join Abta in demonstrating Travel Matters
- Comment: Jump on board the river cruise trend
- Comment: Just rewards are essential as workloads grow
- Comment: Kane able to do it again?
- Comment: Keep abreast of the law and understand your liabilities
- Comment: Keep calm and carry on
- Comment: Keep fighting to get the ear of politicians
- Comment: Keep pushing boundaries
- Comment: Keep pushing while the door is open
- Comment: Keeping the lights on in these dark times
- Comment: Labour is moving forward with its plans to shake up employment law
- Comment: Latest bombshell underlines Booking’s power
- Comment: Learning lessons from a crisis
- Comment: Learnings from our conference can help you to ‘thrive in 2025’
- Comment: Let agents be advocates for recovery
- Comment: Let’s avoid another needless pause in travel
- Comment: Let’s ensure compassion shown in crisis continues
- Comment: Let’s follow the facts and return to normal, now
- Comment: Let’s hear it for the girls
- Comment: Let’s hope Sunak can bring some stability
- Comment: Let’s hope for another extended peaks
- Comment: Let’s hope it’s not a winter of discontent
- Comment: Let’s level the playing field with airlines
- Comment: Let’s make 2020 a positive year
- Comment: Let’s not stop travelling, let’s travel the right way
- Comment: Let’s press the reset button for a better industry
- Comment: Let’s unwrap Brexit clarity
- Comment: Let’s welcome technology changes
- Comment: Life for an agent is still a challenge
- Comment: Limiting travel would negatively impact millions
- Comment: Listening to our people is paramount
- Comment: Lockdown sparks mixed reaction
- Comment: Long haul ahead for 737 MAX
- Comment: Long-term bookings can take pressure off the ‘refunds fiasco’
- Comment: Look after key family market
- Comment: Look after the over-60s and reap rewards
- Comment: Losing your job is a terrible feeling, but you can emerge stronger
- Comment: Lowcost’s collapse begs questions of all parties
- Comment: Lowcost’s demise underlines the need to adapt to survive
- Comment: Luxury is one of the most overused words in travel marketing
- Comment: Luxury travel is the turbo-engine for sector’s recovery
- Comment: Major gaps in testing announcement
- Comment: Make 2018 the year of cruise
- Comment: Make convenience and authenticity your USP
- Comment: Make decisions using your biggest asset – data
- Comment: Make diversity, equity and inclusion central in 2023
- Comment: Make plans to ensure you have a ‘good’ crisis
- Comment: Make sure a social media influencers’ numbers add up
- Comment: Make your business’ sustainability goals achievable
- Comment: Making business growth accessible
- Comment: Managed travel is on the rise
- Comment: Managing change in an uncertain world
- Comment: Managing holidaymakers’ wellbeing amid weather disruption
- Comment: Manchester, we support you
- Comment: Manners and respect should be standard on fam trips
- Comment: Marketing during the cost-of-living crisis
- Comment: Marketing teams have a duty to reassure
- Comment: Mature answers to big issues
- Comment: May ends phoney war on EU exit
- Comment: May half-term presents a golden opportunity
- Comment: Medium-term prospects for leisure travel are good
- Comment: Merchant acquirer relations with travel require a reset
- Comment: Miles Morgan deserves all the plaudits
- Comment: Minding the expectation gap
- Comment: Minimise your exposure to sterling’s volatility
- Comment: Ministers have shown a disregard for travel
- Comment: Ministers must stop bashing our industry
- Comment: Ministers should be clear and careful with their words
- Comment: Ministers shouldn’t be telling us not to book summer holidays
- Comment: Mitigating foreign exchange risk
- Comment: Mobile’s impact on the OTA booking process
- Comment: Monarch’s brand could be its crowning glory
- Comment: Monarch’s failure must sharpen minds over Atol
- Comment: Monarch’s task starts here
- Comment: More choice needed in Atol reform update
- Comment: More clarity is needed on government plans
- Comment: More clients are getting hung up on the minutiae of bookings
- Comment: More transparency is needed on refunds
- Comment: Move away from TV advertising could be ‘seismic shift’
- Comment: Move forwards with a Green Flying Duty
- Comment: Much of Pacific Asia now easier to enter than US
- Comment: Musical chairs of credit must end
- Comment: Mutual benefits for genuine partners
- Comment: Mutual support can benefit all tourism players
- Comment: My day in store reminded me how highly skilled travel agents are
- Comment: My focus as SPAA president will be on the people in travel
- Comment: Mystery compounds tragedy
- Comment: Navigating the storm
- Comment: Need for unified outbound voice more apparent than ever
- Comment: Negotiate payment terms with creditors, but be cautious
- Comment: Never lose the wow factor
- Comment: New Abta and UKinbound report shows value of sector to UK economy
- Comment: New EU passenger rights proposed for ‘multimodal’ travel
- Comment: New Lata Expo format will place even greater spotlight on region
- Comment: New agency openings reflect confidence
- Comment: New airfare could solve empty middle seat issue
- Comment: New consumer protection laws target travel sellers
- Comment: New electronic border systems risk shocks
- Comment: New hurdles can present new opportunities
- Comment: New insolvency rules could be relief for travel industry
- Comment: New protections for EU consumers
- Comment: New qualifications will help careers in the industry to take off
- Comment: New talent is reassuring
- Comment: New technologies can help rethink travel
- Comment: New testing restrictions are logical
- Comment: New travel regime can work to keep Covid at bay
- Comment: New ways of working in a transformed industry
- Comment: New year boost we all need
- Comment: New year, new payments strategy
- Comment: Niche travel presents a big opportunity
- Comment: No business is immune from experiencing a crisis
- Comment: No jab, no job?
- Comment: No one in government is fighting our corner
- Comment: No take-off in sight for Boeing 737 Max
- Comment: Non-EU agents are smuggling in illegal packages
- Comment: Normality is some way off but people want to travel
- Comment: North by north best
- Comment: Norwegian chief executive and joint founder Bjorn Kjos departs
- Comment: Nothing beats personal connections
- Comment: Now is a good time to reflect and plan
- Comment: Now is the time for multi-centre travel to return in Pacific Asia
- Comment: Now is the time for the travel industry to focus on digital accessibility
- Comment: Now is the time to adjust your sustainability strategies
- Comment: Now is the time to market your business for when conditions change for the better
- Comment: Now is the time to prepare for a second peaks
- Comment: Now is the time to reflect the excitement felt by our customers
- Comment: Now is the time to tackle the problem of runway congestion
- Comment: OTT acquisition will help us to support you
- Comment: Oddly, the pandemic may now be doing us a good turn
- Comment: Offer government a ‘golden share’ to save sector
- Comment: Oil on troubled water?
- Comment: Older customers are key to the ongoing recovery
- Comment: Older people will be keen to travel again if concerns are met
- Comment: Older travellers may like a good moan but they are very loyal
- Comment: On the Beach’s shrewd move
- Comment: One form of vaccine certification will be much simpler
- Comment: One step forward, two steps back
- Comment: Online reviews cast more shade than light
- Comment: Operators must double down on support for agents
- Comment: Opportunities knock
- Comment: Opportunity to innovate in the refunds space has never been greater
- Comment: Optimism and caution in equal measure
- Comment: Our industry and government must steer travel to the next level
- Comment: Our industry cares and you should shout about it
- Comment: Our industry could gain from greater honesty
- Comment: Our industry has changed but people remain the best
- Comment: Our industry must prove its inclusivity
- Comment: Our industry needs more empathy, not finger-pointing
- Comment: Our industry needs to shift its focus to prosper in 2024
- Comment: Our industry would gain if we were all easy to do business with
- Comment: Our love for agents has never faltered
- Comment: Overtourism must be scaled back
- Comment: Owning a business can become overwhelming
- Comment: PTRs review looms large as MPs return from conferences
- Comment: Packages might not be the cheapest option, but they are the safest
- Comment: Partnerships can boost our resilience in difficult times
- Comment: Partnerships will prove key to recovery
- Comment: Passenger Covid-19 Charter can help travel firms on refunds
- Comment: Pata research finds increased demand for Pacific Asia
- Comment: Patience and positivity will see us through crisis
- Comment: Pay fair to attract new talent
- Comment: Payments have become a problem
- Comment: Peak seasons and booking times are so last season
- Comment: Peaks proves sweet period
- Comment: People Summit gives cause for future optimism
- Comment: People are still dreaming of their next holiday
- Comment: People are still more comfortable travelling close to home
- Comment: People long to see loved ones
- Comment: People may tell Covid-19 to ‘sod off’
- Comment: Personalisation is the industry’s superpower
- Comment: Places of work matter less than how we work together
- Comment: Play the game – and win
- Comment: Positive holidaymakers can be travel’s best advocates
- Comment: Positivity around booking holidays would be nice
- Comment: Prepare yourself for the recovery
- Comment: Preparing for travels, once more
- Comment: Prevent the referendum outcome becoming a business crisis
- Comment: Price will be key to attracting younger travellers
- Comment: Prioritising key tasks is the best way to be more productive
- Comment: Private equity investment in European travel businesses
- Comment: Private equity loves travel
- Comment: Proactive strategy is key
- Comment: Professionalism to be proud of
- Comment: Professionals prove worth
- Comment: Protection needs funding
- Comment: Prudence will be the watchword this autumn
- Comment: Pushing travel companies in a greener direction
- Comment: Put your business ahead of disruption by managing cyber risk
- Comment: Putting you at the heart of our future
- Comment: Quality, service and innovation are a winning combination
- Comment: Rail retailers back on track
- Comment: Read more and be a better version of yourself
- Comment: Real advice, not headaches
- Comment: Real face time is what’s needed
- Comment: Realising the true value of a multi-skilled workforce
- Comment: Reasons for optimism
- Comment: Reasons to be cheerful
- Comment: Reasons to be optimistic for 2019
- Comment: Reawaken the power of your people
- Comment: Rebuilding reputation is key
- Comment: Refocus on what innovation means
- Comment: Refunds and the law in lockdown 2
- Comment: Refunds, Which? and Shearings
- Comment: Regional departures continue to be key
- Comment: Regulation means stability
- Comment: Regulators to get tough on consumer law compliance
- Comment: Reinvention is the key for all successful businesses
- Comment: Reinvention is the key to future prosperity
- Comment: Relaxation of rules essential for many
- Comment: Remember why you came into the industry
- Comment: Resonate with today’s desire to roam
- Comment: Responsible travel has a different meaning post-Covid
- Comment: Responsible travel is a USP
- Comment: Retail remains resilient but it needs support to take off again
- Comment: Return to ‘normality’ is still so elusive
- Comment: Ride the wave of optimism
- Comment: Rishi must act now to save future travel
- Comment: Risks require courage
- Comment: Room to improve
- Comment: Rule changes are welcome but new system needs clarification
- Comment: Rules fatigue has set in
- Comment: Ryanair brings us pantomime season early
- Comment: Ryanair tie-up is evolutionary
- Comment: Ryanair – what a cockpit
- Comment: Sadness and silver linings
- Comment: Safety First must remain the message
- Comment: Safety concerns and quarantine remain hurdles to recovery
- Comment: Saga will regret its decision to reduce its trade partners
- Comment: Sail Out to Help Out!
- Comment: Sales yo-yo as security fears hit luxury favourites
- Comment: Save Machu Picchu
- Comment: Save Our Summer, Boris
- Comment: Say no to plastics
- Comment: Saying sorry is key to building trust
- Comment: Schemes to support new talent are vital
- Comment: School’s out – what lessons have we learnt?
- Comment: Scotland’s lost connectivity is a barrier to recovery
- Comment: Scottish travel trade needs more support and better connectivity
- Comment: Sector needs strong Monarch
- Comment: See 2019 as an opportunity not a threat
- Comment: Seek clients with a hidden budget and find out how to unlock it
- Comment: Seeking a balance amid the crisis
- Comment: Seeking better data could be a game-changer for the travel sector
- Comment: Seize opportunities when they arise
- Comment: Seize the moment in Q4
- Comment: Seizing new revenue opportunities
- Comment: Self-isolation for returning Brits would effectively ban overseas holidays
- Comment: Selfie sticks at the ready
- Comment: Selling travel in uncertain times
- Comment: Sending staff to trade events is a balancing act but pays in the long term
- Comment: Sentiment is key to travel’s recovery
- Comment: Serve that client well – they might go on to spend $250k
- Comment: Service is the key to being valued
- Comment: Service still impresses
- Comment: Seven lessons from Boris’ Easter update
- Comment: Shambolic testing regime is deeply damaging
- Comment: Share your travel confessions
- Comment: Shift towards experience-led travel is great news for cruise
- Comment: Shifting sands and discounts
- Comment: Ship showcases propel a buoyant cruise sector
- Comment: Shortlist is a real inspiration
- Comment: Should B2B firms be concerned about sustainability?
- Comment: Should public liability insurance be compulsory for travel companies?
- Comment: Should travel firms look to extend business outside the UK?
- Comment: Should we shelve brochures?
- Comment: Shout about peace of mind
- Comment: Show responsibility, OTAs
- Comment: Showing support for the inbound and domestic industry
- Comment: Signs point to another strong year
- Comment: Silver solos are diverse but deserve respect
- Comment: Silver surfers are catching the wave
- Comment: Silver-i Award entries provide inspiration
- Comment: Simple, but oh so effective
- Comment: Sing from same hymn sheet
- Comment: Six key trends that could shape the luxury sector
- Comment: Ski resorts will thrive this season despite cost-of-living crisis
- Comment: Small and medium-sized businesses must save themselves
- Comment: Small steps make a difference to sustainability
- Comment: Smaller groups offer benefits beyond extra legroom on the coach
- Comment: So many questions remain over quarantine measures
- Comment: Sober reflections on Sousse
- Comment: Social skills take many forms
- Comment: Some countries will rightly be Green with envy
- Comment: Some people don’t yet want to travel, but millions do
- Comment: Something’s gone wrong in Westminster
- Comment: Space and fresh air – a new Covid challenge for tourism
- Comment: Spanish travel restrictions are neither fair nor representative of situation
- Comment: Special relationship with US continues
- Comment: Sports tourism to the US can kick off fandom for our country
- Comment: Spot the difference
- Comment: Squeezed budgets offer an opportunity for the touring sector
- Comment: Staff development is key to a successful return
- Comment: Standing up for UK carriers, a great British success story
- Comment: Standing with you all
- Comment: Stars shine at the Globes
- Comment: Start giving solo travellers the experiences they crave
- Comment: Stay cool in the sales heat
- Comment: Staying grounded while moving forward
- Comment: Staying still is not an option in this industry
- Comment: Steer clients to resorts undented by sterling’s drop
- Comment: Still plenty to be excited about
- Comment: Stop spending money you don’t have
- Comment: Stop thinking of sustainability as a marketing tool and make operational changes
- Comment: Storm-proof your business
- Comment: Striving to sell more cruise is a win-win
- Comment: Strong Customer Authentication
- Comment: Strong demand for luxury could make 2023 a bumper year
- Comment: Strong momentum triggers positive vibes
- Comment: Strong recovery is driving busy M&A period for travel
- Comment: Strong summer sales could be a silver lining of unpredictable weather
- Comment: Students are our future
- Comment: Summer demand remains on track
- Comment: Suppliers must ensure the price is right
- Comment: Suppliers should invest more in their travel documents
- Comment: Suppliers that have been good partners deserve your support
- Comment: Suppliers? Operators? We should really call them ‘partners’
- Comment: Support a ban on ‘brandjacking’
- Comment: Support for pipeline of talent is crucial
- Comment: Support those in travel who support you
- Comment: Surge in 2025 bookings gives hope to industry
- Comment: Sustainability focus will reap long-term rewards
- Comment: Sustainability is fundamental to travel brand development
- Comment: Sustainability is key for us all, but will clients pay?
- Comment: Sustainability progress isn’t an easy fix
- Comment: Sustainable marketing doesn’t need to be daunting
- Comment: Switch to four-day week for ‘happier, healthier staff’
- Comment: Switch-sell clients to long-haul to minimise risk of flight disruption
- Comment: TV has ad-vantages for all
- Comment: Tackling the industry’s skills gap
- Comment: Tailored videos help fast-forward sales process
- Comment: Take Off and Globes showcase the very best of our industry
- Comment: Take a leap to reap new opportunities
- Comment: Take a positive approach
- Comment: Take solace from ghosts of Christmas past
- Comment: Take steps to avoid employee burnout
- Comment: Taking on the Magnificent Seven
- Comment: Talk of M&A activity is on the rise
- Comment: Tap into pent-up demand as US gets set to open
- Comment: Target your sales messages for a phased return
- Comment: Teamwork is the key to success
- Comment: Tech can make travel experiences even more memorable
- Comment: Tech confers an Advantage
- Comment: Technologies which worked before the pandemic are looking less fit for purpose
- Comment: Technology has its place but nothing beats real face time
- Comment: Technology is more important than ever for travel and tourism
- Comment: Technology must never take the place of good service
- Comment: Tell apprentices ‘You’re hired’
- Comment: Ten Covid-19 learnings for the travel sector
- Comment: Ten things we know about Thomas Cook’s collapse
- Comment: Testing our deepest human values
- Comment: Testing, testing – can you hear me?
- Comment: Thailand’s tourism return is ‘much-needed boost’
- Comment: The Budget, banks and base rate – where now?
- Comment: The Caribbean has careered back in 2018
- Comment: The EU’s positives far outweigh the negatives
- Comment: The Future is still orange
- Comment: The Globe Travel Awards offer perfect opportunity to celebrate collaboration
- Comment: The Globes encapsulated the current mood in the travel industry
- Comment: The SPAA Travel Awards is the Scottish event of the year
- Comment: The Trump effect on holiday prices
- Comment: The UK needs travel corridors now
- Comment: The UK’s US love affair still burns bright
- Comment: The US offers the experiences that are now a pre-requisite
- Comment: The Year of the Unthinkable
- Comment: The affinity between the US and UK is unwavering
- Comment: The best present would be a return to normality, or a holiday
- Comment: The big cash squeeze
- Comment: The biggest travel trends are almost too obvious
- Comment: The blame game is undermining confidence
- Comment: The case for changing the rules on refunds
- Comment: The complaints companies can expect as more people travel
- Comment: The consumer is the real winner as cruise continues to grow
- Comment: The corporate travel landscape has changed
- Comment: The cost of Loveholidays’ access to Ryanair flights
- Comment: The cost of Thomas Cook’s failure
- Comment: The cruise industry is robust and together
- Comment: The dangers of a travel super brand
- Comment: The days of customer service being a ‘nice-to-have’ are long gone
- Comment: The demand is in the data; consumer confidence will return
- Comment: The difference between sales and service
- Comment: The drive for sustainability is an opportunity
- Comment: The end to surcharging doesn’t have to eat into agents’ profits
- Comment: The environment is tourism’s most valuable asset
- Comment: The family market is key to positive momentum
- Comment: The future is bright – the future is agents
- Comment: The future of affluent travel will balance luxury, wellbeing and exclusivity
- Comment: The future of airline merchandising
- Comment: The future of business travel
- Comment: The future of cruise: A view from North America
- Comment: The global travel rebound does not necessarily mean plain sailing ahead
- Comment: The government has simultaneously backed and called time on RCNs
- Comment: The government is committed to supporting our domestic travel industry
- Comment: The government needs to reassess its approach
- Comment: The government should help aviation safeguard our national prosperity
- Comment: The government’s PTR review falls short
- Comment: The great Ryanair debate
- Comment: The growth of post-booking customer portals
- Comment: The growth profile for cruise is strong
- Comment: The high street will come back stronger than ever
- Comment: The holiday starts with the journey there
- Comment: The impact of NDC should not be underestimated
- Comment: The importance of conversations
- Comment: The industry has a moral duty to build responsible business models
- Comment: The industry has suffered together; it should also recover together
- Comment: The industry is a poorer place today
- Comment: The industry must align on demands
- Comment: The industry needs to act as one to tackle climate change
- Comment: The industry needs to act now to win back consumers’ trust
- Comment: The industry remains largely on pause
- Comment: The industry will persevere and rebuild
- Comment: The industry’s lack of PR expertise is being exposed
- Comment: The industry’s voice still isn’t heard by government
- Comment: The jury’s out on the success of this summer’s peak season
- Comment: The key issues in the EU’s Package Travel Directive consultation
- Comment: The key to good sales is all in the planning
- Comment: The key to success lies in earning loyalty
- Comment: The legal implications of passing on rising costs to consumers
- Comment: The long-haul lure
- Comment: The mixed emotions of a travel professional
- Comment: The mpox outbreak and its impact on travellers
- Comment: The narrative around ‘accessible travel’ has to change
- Comment: The never-ending Saga of a hedge fund
- Comment: The new rules for M&A
- Comment: The next 30 years will be even more transformational for travel
- Comment: The next wave of Chinese outbound tourism is coming
- Comment: The over 50s are trending
- Comment: The overseas travel testing regime is too much
- Comment: The pandemic’s human impact is still immense
- Comment: The path to recovery
- Comment: The post-Thomas Cook travel landscape
- Comment: The power of purpose through connection
- Comment: The questionable legacy of the travel industry
- Comment: The regulatory gap between the UK and EU on package travel reform is widening
- Comment: The role of technology in addressing overtourism
- Comment: The rug has been pulled from under us
- Comment: The sales tactics of some agents are appalling
- Comment: The sector must be more ambitious to create a nature-positive future
- Comment: The start of the storm
- Comment: The task for all of us in travel is to create great memories
- Comment: The time is right to reawaken the travel industry
- Comment: The tourism crisis hidden beneath the headlines
- Comment: The trade has key role to play in supporting Turkey
- Comment: The trade is reciprocating support for Morocco
- Comment: The trade needs more support from domestic operators
- Comment: The trade needs to adapt to a changing marketplace
- Comment: The trade will be hoping for sympathetic ears in government
- Comment: The travel industry is wrong to embrace net zero
- Comment: The travel industry’s digital transformation should be celebrated
- Comment: The travel sector is not a level playing field
- Comment: The travel sector should reflect on its approach
- Comment: The travel tech trends that will transform 2022
- Comment: The travel trade is key to promoting sustainable animal welfare practices
- Comment: The workcation trend is here to stay as a blended travel experience
- Comment: The world just became more dangerous
- Comment: The ‘US’ in USA wins
- Comment: The ‘anyone can be an agent’ mentality is concerning
- Comment: The ‘book early’ message has never been so important
- Comment: There are reasons for optimism despite adversity
- Comment: There are reasons for reflection as well as cheer
- Comment: There are still opportunities from NDC
- Comment: There is more than one way to view the rise of the machines
- Comment: There is no reason to fear trust accounts
- Comment: There is still time for the slopes
- Comment: There will always be investors for travel firms
- Comment: There’s great new product out there, let’s shout about it
- Comment: Think about ways to inspire summer 2023 bookings
- Comment: Think like customers to deliver innovation and service
- Comment: Think outside the box on recruitment
- Comment: Thinking positive thoughts
- Comment: This year will bring a new era of travel
- Comment: This year’s Atas Conference showcased a sector on the up
- Comment: Thomas Cook collapse poses price war threat
- Comment: Thomas Cook has a problem
- Comment: Thomas Cook is on life support, can it survive?
- Comment: Thomas Cook should avoid running the race to the bottom
- Comment: Thomas Cook shows importance of marketing
- Comment: Thomas Cook staff should hold their heads up high and go for it
- Comment: Thomas Cook was ‘jack of all trades, master of none’
- Comment: Thomas Cook – forget the share price, the rescue is all
- Comment: Thomas Cook’s collapse shows Atol scheme’s flaw
- Comment: Tier 4 could be good timing for travel
- Comment: Time for take-off?
- Comment: Time for the trade to target next government
- Comment: Time for travel brands to refocus
- Comment: Time for ‘deep hibernation’
- Comment: Time is ripe for adventure holidays to go mainstream
- Comment: Time passes quickly – make the most of every opportunity
- Comment: Time to fasten seatbelts
- Comment: Time to honour the trade’s resilience and resourcefulness
- Comment: Time to say goodbye to Linked Travel Arrangements
- Comment: Timing is everything
- Comment: Tips for how to be a good supplier
- Comment: Tips on dealing with your email extremists
- Comment: To succeed, be like a sponge
- Comment: To understand travel you have to live travel
- Comment: Today’s challenge for brands is to know what each generation wants
- Comment: Too many Britons are missing out on Sri Lanka
- Comment: Top five benefits of a touring holiday
- Comment: Top travel trends for 2020
- Comment: Tougher travel restrictions have the public’s backing
- Comment: Touring holidays are back
- Comment: Touring sector’s time has come
- Comment: Tourism can provide vital support to women around the world
- Comment: Tourism must prove it can coexist with nature
- Comment: Towards the fall
- Comment: Trade awaits Monarch news
- Comment: Trade bodies should speak with one voice
- Comment: Trade braces for no deal as Brexit deadline looms
- Comment: Trade hopes roadmap doesn’t turn into roadblock
- Comment: Trade needs to lead recovery from the front
- Comment: Trade relationships have turned on their head
- Comment: Trade shines in dark times
- Comment: Traffic light additions are too little, too late
- Comment: Transformational travel? It’s the new buzzword
- Comment: Travel 2.0 benefits the customer
- Comment: Travel Convention aims to mitigate the turmoils of the future
- Comment: Travel Day of Action was good but industry needs more from government
- Comment: Travel Insurance can’t counter the coronavirus downturn, but it can help with conversion
- Comment: Travel abroad from tier 3 is still legal
- Comment: Travel adverts need to beef up their branding to stand out
- Comment: Travel agencies are filling the community void
- Comment: Travel agencies remain relevant after Thomas Cook
- Comment: Travel agents are best at supporting each other
- Comment: Travel agents are in the eye of the perfect storm
- Comment: Travel agents continue to defy the odds despite mounting pressures
- Comment: Travel agents need to offer the best of both worlds
- Comment: Travel agents need to write their own roadmaps
- Comment: Travel and TV are better together
- Comment: Travel apologies – what are we saying?
- Comment: Travel brands must build loyalty with existing customers to boost bookings
- Comment: Travel brands must fine-tune marketing to overcome cost-of-living concerns
- Comment: Travel brands should dial up sustainability messages
- Comment: Travel can be more convenient after Covid
- Comment: Travel can help to heal a divided nation
- Comment: Travel can lead the way in stamping out discrimination
- Comment: Travel can shape manifestos
- Comment: Travel can’t rebuild on yesterday’s script
- Comment: Travel companies can’t afford to get tracking wrong
- Comment: Travel companies must redesign their business models
- Comment: Travel companies pay a price for loyalty schemes
- Comment: Travel companies will adapt and be stronger
- Comment: Travel confidence is surging
- Comment: Travel could be key to economic growth
- Comment: Travel deserves to be hailed as a desirable sector for apprentices
- Comment: Travel desire is strong despite headwinds
- Comment: Travel faces EU uncertainties
- Comment: Travel firms should prepare for possible hard exit from EU
- Comment: Travel flies in face of downturn forecasts
- Comment: Travel has a lack of black people in senior positions
- Comment: Travel has a long way to go on gender equality
- Comment: Travel hitches are a blow but outlook still positive
- Comment: Travel in the EU spotlight
- Comment: Travel industry has opportunity to emerge stronger
- Comment: Travel industry must focus on customer service
- Comment: Travel industry must work together for mutual customers
- Comment: Travel is a force for good
- Comment: Travel is a polluter but we don’t need to stop flying
- Comment: Travel is a sector of strength as long as you embrace risk and change
- Comment: Travel is at a crossroads and there’s no turning back
- Comment: Travel is now a content art form
- Comment: Travel is on the up but I’m not high-fiving yet
- Comment: Travel is reopening, but survival depends on volatility
- Comment: Travel is set for take-off in 2023
- Comment: Travel is social – the booking process must be too
- Comment: Travel is still a joy to behold
- Comment: Travel is the only way to boost confidence
- Comment: Travel must brace for a no-deal Brexit
- Comment: Travel must learn from wider retail market
- Comment: Travel must learn how to talk itself up as a career
- Comment: Travel must not be Trumped
- Comment: Travel needs a roadmap and support
- Comment: Travel needs locals’ consent
- Comment: Travel needs more activism, not less
- Comment: Travel needs to rethink how it communicates about sustainability
- Comment: Travel products and operations must put people and the planet first
- Comment: Travel remains a priority despite rise in living costs
- Comment: Travel salaries are going up and up – or are they?
- Comment: Travel sector M&A is starting to gain momentum
- Comment: Travel sector scores low marks for its reaction to feedback surveys
- Comment: Travel thrives on quality street
- Comment: Travel will return but where will we be going?
- Comment: Travel without shame
- Comment: Travel won’t get support until government understands sector
- Comment: Travellers’ attitude is more relevant than their age
- Comment: Travelling contrary to FCDO advice
- Comment: Travelling this Christmas? Keep your data safe
- Comment: Travelling with confidence in a post-pandemic environment
- Comment: Travel’s Covid response showed lack of broader business acumen
- Comment: Travel’s demands unlikely to be a feature in election
- Comment: Travel’s existing crisis rapid response model works. Why change it?
- Comment: Travel’s new normal is uncertainty
- Comment: Travel’s restart could prove a testing time
- Comment: Travel’s route to net zero
- Comment: Tread a fine line between leading by example and dictating to clients
- Comment: Treat everyone equally and fairly
- Comment: Treating suppliers well will pay dividends
- Comment: Treatment of travel agencies is nonsensical
- Comment: Tried and TESTED – Bahamas Covid-19 screening
- Comment: Trust is an agent’s USP
- Comment: Trust is crucial for agents
- Comment: Trust really matters
- Comment: Trust will be most-valued commodity in travel
- Comment: Truth and trust will be at heart of convention
- Comment: Tui ‘techs’ heed of its staff
- Comment: Turbulence ahead?
- Comment: Two heads are better than one
- Comment: Two screens not enough to keep up with government advice
- Comment: UK agents must familiarise themselves with TOMS
- Comment: UK must lead way in ensuring booking conditions are fair
- Comment: UK outbound travel set to take off
- Comment: US Congress paves way for transatlantic rebound
- Comment: US border security – is it worth the wait?
- Comment: US still a land of opportunity
- Comment: Unanswered questions remain over Thomas Cook
- Comment: Under starters’ orders
- Comment: Understanding travel motivations can help brands connect
- Comment: Unite to effect real change
- Comment: United in hope for peace
- Comment: United in triumph and tragedy
- Comment: Up-to-date data critical for travel this autumn
- Comment: Upsell your services in peaks to show your true worth
- Comment: Upselling brings loyalty but it requires a deft touch
- Comment: Upturn boosted by the ‘sod it’ factor
- Comment: Use company milestones to take stock and boost profile
- Comment: Use data wisely and be safe
- Comment: Use payments to gain a competitive advantage
- Comment: Use technology to drive customers into stores
- Comment: Use video tools to deliver sustainable sales
- Comment: Vaccination progress gives hope for 2021
- Comment: Value of UK’s travel industry needs full recognition
- Comment: Video-wielding clients mean we’re always on show
- Comment: View sustainability as an opportunity to improve business
- Comment: View tech as an ally rather than the enemy
- Comment: Virgin on the future
- Comment: Virtual events continue to prove their worth
- Comment: Wake up to river cruise opportunities
- Comment: Watch more TV to sell more tours!
- Comment: We all have a role to play in helping women smash the glass ceiling
- Comment: We are all accountable for gender empowerment
- Comment: We are in a great position to help those less fortunate
- Comment: We can all make big sustainability leaps without overcomplicating
- Comment: We can’t lose our cool over EES and Etias
- Comment: We have a chance to re-evaluate the travel industry
- Comment: We have a responsibility to support women in travel
- Comment: We must accept travel will not be a government priority
- Comment: We must all adapt to unlock unprecedented growth potential
- Comment: We must be flexible and realistic
- Comment: We must collaborate on refunds
- Comment: We must find a safe way to get travel moving again
- Comment: We must focus on raising the profile of travel in Westminster
- Comment: We must look at how to attract the next generation
- Comment: We must manage the return of the travel industry
- Comment: We must question why airlines are paid months in advance
- Comment: We must remain upbeat
- Comment: We must stand together in support of the people of Ukraine
- Comment: We must stay vigilant to help fight rise in fraud
- Comment: We must use PCR tests for pre-departure
- Comment: We need a robust plan for future variants
- Comment: We need to counter negative headlines
- Comment: We need to leave more than footprints in the destinations we visit
- Comment: We need to talk more positively about how simple it is to travel
- Comment: We need your support on World Water Day
- Comment: We should take advantage of AI to enhance our customer service
- Comment: We still have a long way to go in how we market to the older generation
- Comment: We will continue to lobby to save travel & tourism courses
- Comment: Welcome to Hotel Quarantine
- Comment: Welcome to the main event
- Comment: Wellness can boost the bottom line
- Comment: We’re entering a new chapter in the UK travel industry
- Comment: We’re making good progress
- Comment: We’ve banned the B word and we’ve had boom days
- Comment: We’ve begun our descent
- Comment: We’ve come through worse and we’ll do so again this time
- Comment: What Gen Z can teach us about social media marketing
- Comment: What a wonderful world!
- Comment: What agents really want to know about escorted tours
- Comment: What are the likely holiday destinations of the future?
- Comment: What are travel salespeople actually selling?
- Comment: What can the industry expect from a new government?
- Comment: What comes next for travel?
- Comment: What did the government agree with Flybe?
- Comment: What does a Brexit delay mean for travel?
- Comment: What does the EU Entry/Exit System mean for travellers?
- Comment: What employment law changes might 2022 bring?
- Comment: What has the EU ever done for us?
- Comment: What impact will Thomas Cook’s liquidation have on the sector?
- Comment: What is the line between persuasion and manipulation?
- Comment: What is your ‘lates’ strategy?
- Comment: What makes a good holiday great?
- Comment: What makes a perfect partner?
- Comment: What might Boris mean for Brexit?
- Comment: What might Brexit mean for UK travel?
- Comment: What now on Brexit?
- Comment: What on Earth have we learned?
- Comment: What people want when planning a festive getaway
- Comment: What price the quarantine measures?
- Comment: What the ‘rule of six’ means for UK touring
- Comment: What to expect on Brexit
- Comment: What travel brands can learn from the first lockdown
- Comment: What we know about Fosun’s takeover of Thomas Cook
- Comment: What we learned from the party political conferences
- Comment: What will industry’s ‘new normal’ look like?
- Comment: What will it take for government to respond to calls for help?
- Comment: What will travel’s ‘new normal’ look like
- Comment: What’s behind the conservatism of the travel industry?
- Comment: When is the customer entitled to a refund?
- Comment: When less is definitely more
- Comment: When outsourcing how do you balance duty with profit?
- Comment: When the industry fights back
- Comment: When travelling gets tough, online fraudsters get busy
- Comment: When will Boeing’s 737 Max fly and will passengers want to board?
- Comment: When will travel see a vaccine bounce?
- Comment: Where will the travel industry be at the end of 2022?
- Comment: Which groups of travellers will be first to return?
- Comment: Which travel companies are best at customer retention?
- Comment: Who is really regulating the travel industry?
- Comment: Who needs brochures?
- Comment: Who were the winners and losers in peaks?
- Comment: Who will be the winners and losers of 2020?
- Comment: Who will be the winners in the Covid-19 evolution?
- Comment: Who will buy Thomas Cook’s airline?
- Comment: Whole sector should back day of action
- Comment: Who’s behind calls to cut APD post-Brexit?
- Comment: Why Attraction Tickets resigned from Abta
- Comment: Why Brits are not yet comfortable to travel by air
- Comment: Why France is likely to join the UK government’s quarantine list this week
- Comment: Why NCFE is standing by the travel industry
- Comment: Why Thomas Cook deal is unlikely to be derailed
- Comment: Why a positive experience is all that really matters to travellers
- Comment: Why are agent-facing staff the first to go?
- Comment: Why are agent-facing staff the first to go?
- Comment: Why caution is key on coronavirus
- Comment: Why clarity on travel refunds remains elusive
- Comment: Why do the big travel companies ignore the ski market?
- Comment: Why escorted touring must now be top of mind for agents
- Comment: Why every travel business can benefit from AI
- Comment: Why lock down to protect the unvaccinated?
- Comment: Why now is the right time to return to print
- Comment: Why now is time to train travel staff
- Comment: Why raising awareness about sustainable aviation fuel is important
- Comment: Why saving for travel needs to change
- Comment: Why segregating client money is not simple
- Comment: Why separate Atol reform from the Package Travel Regulations?
- Comment: Why testing is the solution to saving our summer holidays
- Comment: Why the UK must follow the EU’s Digital Green Certificate
- Comment: Why the government shouldn’t change the Package Travel Regulations amid coronavirus crisis
- Comment: Why the lates market could turn ‘orange’
- Comment: Why the new tourism sector deal is vital for the country
- Comment: Why the passion economy is the travel trend to get behind in 2023
- Comment: Why the phasing out of cookies could be a game changer for travel
- Comment: Why the post-pandemic hotel can be a better guest experience
- Comment: Why the travel industry needs to expedite its digital journey
- Comment: Why to expect an ‘ultra-late’ market in 2021
- Comment: Why travel agents should rethink their partnerships
- Comment: Why we need to rethink payments in travel
- Comment: Why you should become a Caribbean Travel Guru
- Comment: Will 2020 be the year of the super app?
- Comment: Will 2023 see a return to pre-Covid 19 volumes?
- Comment: Will AI ever replace chief executives in travel?
- Comment: Will Boris Johnson’s parliamentary shutdown lead to Brexit clarity at last?
- Comment: Will On the Beach suing Ryanair create an avalanche of claims?
- Comment: Will Ryanair’s OTA price parity force others to follow?
- Comment: Will Savid Javid get down to business?
- Comment: Will buying habits revert to those of old after record-breaking peaks?
- Comment: Will cheap late deals disappear for summer 2020?
- Comment: Will digital leave you trailing behind in 2019?
- Comment: Will sunbed trial take off?
- Comment: Will tax losses save the Thomas Cook brand?
- Comment: Will the government’s JSS save jobs?
- Comment: Will the positive start to 2024 continue into spring?
- Comment: Will the trade pay a high price for Lowcost’s failure?
- Comment: Will the travel industry suffer ‘the 2022 hangover effect’?
- Comment: Winter travel could be more testing than ever
- Comment: Wishes for a safe Christmas and a New Year rebound
- Comment: With challenges come opportunities
- Comment: Working in travel is privilege
- Comment: Working nine to five, not a way to make a living
- Comment: Working together is more important than ever for cruise sector
- Comment: Working together is paying off for travel firms
- Comment: Working with agents should be integral part of all travel businesses
- Comment: Wow provides a warning
- Comment: You can hit new heights this year
- Comment: You cannot buy loyalty, it has to be earned
- Comment: You have to admire how Ryanair plays the game
- Comment: Your care has a cachet
- Comment: ‘48 hours to save the travel industry’
- Comment: ‘Brexit means Brexit’
- Comment: ‘Car hire firms could do so much better’
- Comment: ‘Code red for humanity’ requires fast and furious action
- Comment: ‘Companies who care will come through coronavirus crisis’
- Comment: ‘Coolcationing’ is a trend that’s here to stay
- Comment: ‘Europe must treat travel corridors individually’
- Comment: ‘Face-to-face contact trumps online alternative’
- Comment: ‘First responder’ agents fundamental to travel’s return
- Comment: ‘Giving back’ is no longer a trend – it’s mainstream
- Comment: ‘Government’s 7% testing figure is wrong’
- Comment: ‘Green light’ for tourism sector deal negotiation important milestone
- Comment: ‘Huge strides towards normality’… a view from Sicily
- Comment: ‘I can’t imagine holidays without travel agents’
- Comment: ‘It may not seem like it now, but there will be new opportunities’
- Comment: ‘No support for travel means no ROI for government furlough scheme’
- Comment: ‘Not my fault’
- Comment: ‘Redundancy Day’ looms large for travel companies
- Comment: ‘Refunds are threatening to send airlines and operators to the wall’
- Comment: ‘Rishi Sunak, we need your support before it’s too late’
- Comment: ‘Stand up for every part of the global tourism market’
- Comment: ‘Thank you, Eamonn Holmes’
- Comment: ‘Tourism comes at a cost – it’s time visitors paid it’
- Comment: ‘Travel and tourism companies deserve thanks for coronavirus efforts’
- Comment: ‘True benefit of trust accounts is shining through’
- Comment: ‘Trust-backed financial protection is here to stay’
- Comment: ‘We must support the communities we travel to’
- Comment: ‘We need breathing space’
- Comment: ‘We need to learn to live with this disease’
- Coronavirus: Could your business run out of cash? Act early and contingency plan
- Coronavirus: David Speakman urges Travel Counsellors to stay positive
- Coronavirus: Endacott calls for compulsory flight and holiday deferral
- Coronavirus: How to ensure your business survives the current crisis
- Coronavirus: How to prepare for finding a job if you lose yours during the pandemic
- Coronavirus: Jess Dennison of Latin Routes reveals impact on business
- Coronavirus: What it’s like to be in quarantine
- Could the costs of Brexit hit holidays?
- Interview: ‘Cruise can decarbonise but we need new technologies’
- Opinion: Prime minister Freeth’s priorities for a day in the top job
- Opinion: 10 Years of the ‘staycation nation’
- Opinion: A UK success story which needs sustaining
- Opinion: A brave new world for travel or back to ‘Wild West’ of the 1970s?
- Opinion: A drink before you go
- Opinion: A golden era of cruise has arrived
- Opinion: A key year for UK tourism and aviation
- Opinion: A moral dilemma – what would you do?
- Opinion: A tribute to Mandela’s life, love and legacy on South African tourism
- Opinion: After Brexit the industry is looking to government to restore confidence
- Opinion: After the Brexit vote uncertainty is the only certainty
- Opinion: Agents have an almost impossible job, so share the knowledge
- Opinion: Airline failures – a perfect storm?
- Opinion: Airlines on return flight to volatility
- Opinion: Airlines that get back to customers’ basics will get top marks
- Opinion: Alexa is great but a human is still the best assistant
- Opinion: America is still a dream for UK tourists
- Opinion: An outsider’s take on The Travel Convention
- Opinion: Apprentices in the real world are keen to learn
- Opinion: Apprenticeships can help overcome skills shortages
- Opinion: Are big OTAs abusing their power?
- Opinion: Are booking conditions too complicated?
- Opinion: Are pre-booked sunbeds creative commerciality or a step too far?
- Opinion: Are we over the peak of false sickness claims?
- Opinion: At last, some common sense in the school holidays debate
- Opinion: Australia really is now a viable two-week option
- Opinion: Awards don’t matter – until you win one
- Opinion: BA’s surcharge for GDS bookings is a watershed
- Opinion: Being social is no longer optional
- Opinion: Better-informed customers are confident travellers
- Opinion: Beware crying wolf over holiday sickness complaints
- Opinion: Beware! Your competition may not be who you think it is
- Opinion: Billy from Basildon proves there’s a great future for travel agents
- Opinion: Brexit, travel and the view from the City, what’s really happening?
- Opinion: Brochures can be a vital sales tool for agents
- Opinion: Build your brand around your target clients
- Opinion: Can mainstream travel work with the sharing economy?
- Opinion: Can travel capitalise on the Black Friday phenomenon?
- Opinion: Chancellor disappoints on Air Passenger Duty
- Opinion: Chancellor should set course this week to abolish APD
- Opinion: Change the message on APD
- Opinion: Channel your efforts to tap into TV cruise shows
- Opinion: Charging for sunbeds doesn’t sit well with me
- Opinion: Consumers seek reassurance – Atol provides it
- Opinion: Could we see a return to ‘old-fashioned’ committed beds?
- Opinion: Do you employ salespeople or clerks?
- Opinion: Does BA have enough goodwill in the bank to restore its reputation?
- Opinion: Done right, there is nothing negative about Voluntourism
- Opinion: Don’t be shy of data analytics
- Opinion: Don’t let Brexit trump economic sense
- Opinion: Drive customer experience to maintain long-term survival
- Opinion: Driverless cars will open up holidays for older people
- Opinion: Election result confounds travel’s hopes for certainty
- Opinion: Embrace change for a fruitful and happy new year
- Opinion: End of brochures could be a boon for indie agents
- Opinion: Expect some sleepless nights in the lates of 2016
- Opinion: Family breaks can be more than theme parks and burgers
- Opinion: Find your senior team of tomorrow from within
- Opinion: Five principles for dealing with airline insolvency
- Opinion: Five tips for training new travel retail managers
- Opinion: Five top trends in travel and hospitality in 2017
- Opinion: GDPR steps to take ahead of May’s deadline
- Opinion: GDS charges discriminate
- Opinion: Gaps in the data make the market difficult to read
- Opinion: Get in step with the advance of technology
- Opinion: Get on top of the never-ending to-do list
- Opinion: Get ready for new payment card fee rules or face some nasty surprises
- Opinion: Get up to speed with new rules and regulations
- Opinion: Getting the world of health and security right
- Opinion: Give a little respect and reap the rewards
- Opinion: Going solo – adapting a one-brand approach in the travel market
- Opinion: Google Destinations puts search engine on course to become a virtual OTA
- Opinion: Governments could do more as tourism walks the terrorism tightrope
- Opinion: Holidays providers are being bugged by the claims culture
- Opinion: How can we prepare for life outside the EU?
- Opinion: How does your business score on UN goals?
- Opinion: How the Harvey Weinstein scandal relates to tourism
- Opinion: How the holiday pound in your pocket has held its value
- Opinion: How to evaluate if consumer research is worth paying attention to
- Opinion: How to get your business ready for summer
- Opinion: How travel fraud culture is on the rise
- Opinion: How unity and resilience shone through the Paris horror
- Opinion: If you win awards for your business make sure you shout about it
- Opinion: In uncertain times travel retail managers must be trained to lead
- Opinion: In/out, shake it all about
- Opinion: Is reality TV a ‘Shore’ thing to boost sales?
- Opinion: Is travel a champion of gender equality?
- Opinion: It’s all of our responsibility to create demand
- Opinion: It’s brave to wash good brands down the plughole
- Opinion: It’s time for a rethink on school holidays
- Opinion: It’s time to get drastic about plastic
- Opinion: It’s time to overhaul our atrocious airports
- Opinion: Keep calm and carry on investing
- Opinion: Keep emails short and sweet to reap benefits
- Opinion: Keep in mind the needs of older travellers
- Opinion: Keep travel marketing responsible and fair
- Opinion: Let’s get some proper perspective on ‘overtourism’
- Opinion: Let’s work on fixing travel’s gender pay gap
- Opinion: Life needs the Caribbean and it needs you
- Opinion: Live in the present moment by cutting back on social media
- Opinion: Love Island shows travel’s soft spot for brand tie-ups
- Opinion: Lowcost could not compete with big OTAs
- Opinion: Lowcost’s collapse should not prevent new package rules being implemented
- Opinion: Monarch collapse revealed the best of a truly unique industry
- Opinion: Monarch’s demise must spur more sustainable flying
- Opinion: More than one answer to capacity conundrum
- Opinion: New APD proposal should not see the light of day
- Opinion: Next Generation Storefront capabilities will transform air sales
- Opinion: No sign concerns about weak pound and Brexit is deterring bookings
- Opinion: One thing’s for certain in the EU debate – the end is nigh
- Opinion: Postcards aren’t just for when you reach your destination
- Opinion: Regulators must enforce EU law on airfare price transparency
- Opinion: Reports of travel’s death are greatly exaggerated
- Opinion: Responsible tourism is transforming perceptions of Rwanda
- Opinion: Should Jet2 be a short-term fling or long-term lover?
- Opinion: Speak up for women whose voices are not being heard
- Opinion: Staggering school holidays is the answer to the Parent Trap
- Opinion: Staying relevant is about staying cool
- Opinion: Stop the buck-passing over Sharm
- Opinion: Stop using Brexit as an excuse and fight for bookings
- Opinion: Suppliers need to be open with agents about their use of data
- Opinion: Sustainability is part of how we do business
- Opinion: Team GB’s Olympics success shows the power of a strategic approach
- Opinion: The Brexit White Paper – an important starting point
- Opinion: The Remains of the Day
- Opinion: The delay approving a new runway is appalling, we must expand Heathrow
- Opinion: The general election campaign should value travel
- Opinion: The good, the bad and the unpredictable for 2017
- Opinion: The impact of Brexit on travel and tourism recruitment
- Opinion: The only limits are those you set yourself
- Opinion: The outlook is positive
- Opinion: The silver market isn’t only about rich oldies
- Opinion: This is what successful travel businesses look like
- Opinion: Tips to help travel understand the silver generation
- Opinion: Today’s Travel Matters has vital messages for the government
- Opinion: Today’s older generation are throwing away the ageing rule book
- Opinion: Tourism can show the world Britain is open for business
- Opinion: Tourism collaboration underpins holidays at home drive
- Opinion: Tourism managed well can be a force for positive change
- Opinion: Tune in to the set-jet trend for screen locations
- Opinion: UK travel trade set to benefit from reheated Turkey in 2018
- Opinion: United we stand, united we fall
- Opinion: Voluntourism companies carry heavy responsibility
- Opinion: Vote Remain so we can help Europe get stronger
- Opinion: We must act now to avert overtourism
- Opinion: We must never bow to terrorists
- Opinion: We need a responsible attitude to flying, not another Heathrow runway
- Opinion: Web users don’t like to feel they’re being tracked
- Opinion: Weighing up the risks of Brexit
- Opinion: Welcoming LGBT travellers is no longer enough
- Opinion: What Tui’s sale of its specialist businesses means for the UK sector
- Opinion: What happens to TOMS VAT post-Brexit?
- Opinion: What travel has in common with Bond, James Bond
- Opinion: What we must learn from the attacks in Paris
- Opinion: When opportunity knocks say yes
- Opinion: Who benefits from technological advances?
- Opinion: Why OTA ‘rate parity’ clauses should be banned
- Opinion: Why all this fuss about January holiday sales?
- Opinion: Why compassion matters
- Opinion: Why modernisation of UK’s airspace is vital
- Opinion: Why not sell trips to where people live longest?
- Opinion: Why the Trump bans threatens the ideals of travel
- Opinion: Why the holiday brochure is still alive and kicking
- Opinion: Why we need to communicate differently about zoos
- Opinion: Will escalating fuel costs drive airline capacity cuts for Summer 2019?
- Opinion: Wise up to cities that won’t break the bank
- Opinion: You can’t afford to ignore GDPR, so what is it?
- Opinion: ‘Amsterdam Marketing chief talking nonsense’
- Opinion: ‘We are NDC ready’
- Opinion: Customer satisfaction in travel is on the rise but beware complacency
- Partner content: Lockdown is lifting, but travel marketing still needs lift-off
- Postcard from Cuba: Country ‘back in business’ after Hurricane damage
- Restart report: An agent’s account from the Algarve
- Restart report: Joy of return fuels MSC Virtuosa’s maiden voyage
- Special Report: Boeing MAX-ed out by disasters
- Special Report: MSC sets course for ‘UK comeback’
- Special Report: The new owners of Major Travel set out agent-first approach
- Travel Convention 2016: Final day preview
- Travel Convention 2016: Washington aims to inspire with talk on travel and tech
- Tribute: Gordon ‘Butch’ Stewart, 1941-2021
- Tried and TESTED: Tui’s Covid test package
- What it’s like to lose the job you love – Thomas Cook Airlines crew manager Maria Gunning
